Öğrenci̇leri̇n Özel Dershaneleri̇n Hi̇zmet Kali̇tesi̇ Değerlendi̇rmeleri̇ Ve Bi̇r Uygulama

Abstract

This study aims to determine the service quality that students get from private preparation courses. Students who attended the private courses for the preparation of university exam in the centre of Aksaray in 2012-2013 formed the target population of the study. While determining the students, cluster sampling method was used. T Test results display that the perceptions of students were lower than their expectations. Moreover, the results of correlation reveal that there is a relation between social demographic characteristics of students and their perceptions. In the factor analysis results while the expectation statements were gathered under six factor, the perception statements were gathered under five factors. Besides, in Manova analysis results it is determined that social demographic characteristics of students and perception factors show difference. The results obtained from this study give a new point of view to the existing studies and lead future studies.

Teachers’ Opinions towards Private Courses and Teachers’ Efficacy

“…5. What the students learn at private course increases their classroom participation at school.Last but not least, a great many of students support the idea that private course should not be closed down, which is in line with the results of the previous studies (Arabacı & Namlı, 2014;Güllü & Şahin, 2015).…”

“…Competition caused by exams make students and parents go for private institutions and courses in order to receive a better education. When the literature is analyzed there are lots of articles that present students' views towards private courses (Arabacı & Namlı, 2014;Güllü & Şahin, 2015), however there are no studies on what teacher think about private courses. Students prefer private courses in order to acquire knowledge that cannot be obtained or is deficient during their schooling process, to learn the specific subjects targeted by the exam questions and to use them in an appropriate setting .…”

“…Öğrenciler özellikle dershanede öğrenmeyi kolaylaştırıcı pratik tekniklerin öğretilmesi, konuyu daha iyi anlayabilecekleri yöntemlerin kullanılması, anlamadıkları konuları öğretmene daha rahat sorabilmeleri, sınıf mevcudunun az olması nedeniyle dersleri daha iyi anlayabilmeleri ve öğrendikleri bilgilerin okuldaki derslere katılımlarını arttırdığı yönünde olumlu görüşler bildirmişlerdir. Ayrıca yapılan çalışmalarda öğrencilerin büyük çoğunluğunun dershanelerin kapatılmaması yönünde görüş belirtmiş olması da bu araştırma sonucunu desteklemektedir (Arabacı & Namlı, 2014;Güllü & Şahin, 2015).…”

“…Sınavlardan kaynaklanan rekabet öğrencileri ve velileri daha iyi eğitim için özel kurumlara ve kurslara yönlendirir. Literatür incelendiğinde, öğrencilerin özel kurslara yönelik görüşlerini belirlemek için yapılan çok sayıda makale bulunmaktadır (Arabacı & Namlı, 2014;Güllü & Şahin, 2015). Ancak, öğretmenlerin özel dershanelere yönelik görüşlerini belirleme çalışmaları bulunmamaktadır.…”