Older adults’ parasocial interaction formation process in the context of travel websites: The moderating role of parent-child geographic proximity

Kim, Insin; Kim, Joonhyeong Joseph

doi:10.1016/j.tourman.2017.07.012

Cited by 47 publications

(45 citation statements)

References 137 publications

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“…Lim and Kim ( 2011 ) found that in older viewers, PSI enhanced satisfaction when watching online shopping. Kim and Kim ( 2017 ) found positive outcomes for well-being in older people experiencing PSI through travel Web sites. Finally, greater use of PSI has been associated with loneliness in older adults (Chory-Assad and Yanen 2005 ), perhaps seeking to fill their need for companionship.…”

Section: Brief Summary Of Relevant Parasocial Researchmentioning

confidence: 99%

Parasocial Interaction, the COVID-19 Quarantine, and Digital Age Media

Jarzyna¹

2020

Hu Arenas

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Parasocial interaction, or the one-sided relationships individuals form with characters from television and other media can have negative and positive outcomes. By noting the positive aspects of parasocial interaction and implementing them, individuals can improve their well-being. For instance, while parasocial interaction should not replace real relationships, the behavior can supplement them in filling social needs and decreasing loneliness. Such interaction is helpful for individuals when socialization is not attractive or possible due to a variety of causes. While this type of supplementation has typically been studied in the context of internal shortcomings, it likely also occurs when social deficits are invoked externally, such as through long-term work in remote areas. With the explosion of digital media in the last 25 years, opportunities to augment the fulfillment provided by real relationships with parasocialization have never been so great. Moreover, the recent COVID-19 quarantine greatly restricted real socialization. Those who live alone had e-mail and video calls to sustain them, but virtually no physical contact if they abided quarantine rules. During this time, people appear to have relied on social media and binge-watching streamed series to give themselves a feeling of connection with others more than ever before. The effect of such social surrogacy during the quarantine is only one of many parasocial interaction topics that emerge in the wake of the first wave. This paper will review the relevant digital era literature on parasocial interaction and suggest several areas of exploration into the phenomenon contributed uniquely by the quarantine.

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Section: Brief Summary Of Relevant Parasocial Researchmentioning

confidence: 99%

Parasocial Interaction, the COVID-19 Quarantine, and Digital Age Media

Jarzyna¹

2020

Hu Arenas

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“…Though a large number of studies regarding service convenience have been conducted, previous studies have asserted that convenience is more important among older customers [26,65]. In addition, as individuals are older, they are more likely to rely on the Internet [25] and TV home shopping [26] due to physical immobility. Lim and Kim [26] suggested that TV shopping companies can satisfy older customers with limited shopping mobility by adding convenience benefits [26].…”

Section: Customer Satisfactionmentioning

confidence: 99%

“…According to the socioemotional selectivity theory, older individuals are willing to behave by emotional motivations rather than cognitive challenges due to the viewpoint of the limited lifetime [24]. Several previous studies applying this theory asserted that older individuals are more likely to spend time on leisure, be responsive to emotional stimuli, and experience social interactions through the Internet or TV [25][26][27][28]. Thus, while older individuals use the Internet, a feeling of human interaction, that is, social presence, is needed along with the convenience of technology.…”

Section: The Moderating Role Of Social Presencementioning

confidence: 99%

Older Travelers’ E-Loyalty: The Roles of Service Convenience and Social Presence in Travel Websites

Kim

2020

Sustainability

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The research aims to examine what service convenience factors drive customer satisfaction in travel websites from the perspective of older travelers, and if older travelers’ satisfaction enhances e-loyalty. Additionally, drawing on socioemotional selectivity theory, this study argues that the social presence in travel websites plays a significant moderating role in increasing older travelers’ satisfaction. To empirically verify the conceptual model, an online survey was conducted targeting older travelers aged over 50 in the USA who have purchased products via travel websites. The data from 308 older travelers were analyzed, and the results revealed four dimensions of service convenience positively influence satisfaction. Unexpectedly, access convenience and transaction convenience do not influence older travelers’ satisfaction. The older travelers’ satisfaction with travel websites has a positive impact on e-loyalty. Additionally, social presence amplifies the effect of post-purchase convenience on satisfaction. The current research makes a significant contribution to understanding older travelers’ perceptions and behaviors for using e-commerce service in the field of tourism and provides practitioners with effective ways to attract older travelers for sustainable management of travel websites.

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“…Such studies have employed the concept of innovativeness as reflecting the tendency to adopt innovations [33]. For example, the researchers examined consumers' innovativeness in terms of information searches, purchases, and communication behaviors on tourism websites [17] and the effect of consumers' innovativeness regarding destination on parasocial interaction when using tourism websites [34]. However, the present study views innovativeness as the important perceived value of an event experience that can lead to a positive behavioral change.…”

Section: Innovativenessmentioning

confidence: 96%

The Roles of Perceived Innovativeness in Creating Visitors’ Citizenship Behaviors at an International Game Exhibition

2020

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This study examines the extent of game exhibition visitors’ perceptions of innovativeness through service quality and investigates the relationships between innovativeness and visitors’ citizenship behavior, which are the more active behaviors compared with loyalty in game exhibitions. Data were collected from game exhibition visitors participating in Game Show & Trading, All-Round (G-STAR), one of the largest international exhibitions supporting the game industry in South Korea. The results reveal that all three service quality dimensions were important antecedents of innovativeness. The results also verify that innovativeness has positive effects on citizenship behavior toward other visitors and G-STAR, and membership positively moderates the relationship between innovativeness and citizenship behavior toward other visitors. These results suggest that a conceptual model for understanding the dynamic effects of the relationships between service quality, innovativeness, and visitors’ citizenship behavior can be constructed and can contribute to managing sustainable exhibitions in the game industry.

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Older adults’ parasocial interaction formation process in the context of travel websites: The moderating role of parent-child geographic proximity

Cited by 47 publications

References 137 publications

Parasocial Interaction, the COVID-19 Quarantine, and Digital Age Media

Parasocial Interaction, the COVID-19 Quarantine, and Digital Age Media

Older Travelers’ E-Loyalty: The Roles of Service Convenience and Social Presence in Travel Websites

The Roles of Perceived Innovativeness in Creating Visitors’ Citizenship Behaviors at an International Game Exhibition

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