Animals have access to many alternative information sources when making decisions, such as private information (e.g. memory) and social information. Social insects make extensive use of social information. However, when intentional social information (e.g. pheromone trails in ants) conflicts with private information (e.g. route memories), insects often follow their private information. Why is this? We propose that an asymmetry in the type of information provided by these two information sources drives the neglect of social information: In ants, workers with certain information about the quality of a food source (memory) ignore valuable social information (pheromone trails) because the pheromone trails encode only a very ambiguous measure of food quality. This leads to a testable hypothesis: the addition of unambiguous quality information should rescue social information following. To test this, we trained ants to a poor quality (0.25M sucrose) food source, and then provided an alternative path along with either 1) no information, 2) a pheromone trail, 3) a 0.2ÎŒl 1.5M sucrose droplet, providing unambiguous quality information, or 4) both a trail and a droplet. When either no or only one information source was provided (1-3), most ants (60-75%) continued following their own memory. However, the addition of unambiguous quality information (4) rescued trail following: when both a trail and a droplet were provided, 75% of ants followed the trail. In further experiments, we show that quality information gleaned from direct contact with fed nestmates produced similar effects. Using florescence microscopy, we demonstrate that food (and information) flows from fed workers to outgoing foragers, explaining the frequent contacts on trails. We propose that the type of information an information source can convey, and its ambiguity, is a strong driver of which source of information is attended to.