Ombudsman: A New Role for Advanced Practice Nurses in Psychiatric-Mental Health Nursing

Spratlen, Lois Price

doi:10.1111/j.1744-6163.1997.tb00543.x

Perspectives in Psychiatric Care

2009

DOI: 10.1111/j.1744-6163.1997.tb00543.x

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Ombudsman: A New Role for Advanced Practice Nurses in Psychiatric-Mental Health Nursing

Lois Price Spratlen

Abstract: topic. The role of ombudsman for advanced practice nurses in psychiatric mental health nursing. purpose. To describe the role of ombudsman and its fit with nursing as seen in the Price Spratlen Ombudsing Model. source. The author's own experiences as both an advanced practice nurse and an ombudsman. conclusion. Because of downsizing, reorganization, and a general trend toward mutual distrust in large organizations, being an ombudsman has been named one of the “25 hottest careers.” Advanced practice nurses i… Show more

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Ombuds processes and disputant reconciliation

Harrison

Morrill

2004

Journal of Applied Communication Research

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Effective dispute resolution systems are critical to the functioning of large universities and organizations. However, the design of dispute resolution systems is often inadequate to achieving the stated goals of the system. Analysis of the cases of 45 disputants reveals how the design of a university dispute system and the social context can prevent an ombudsperson from successfully reconciling relationships. This study shows how a dispute system that generally failed to utilize face-to-face meetings or mediation techniques between disputants in a social context of fear and limited social ties was unable to reconcile or preserve working relationships. Analysis from normative pragmatic and social contextual approaches to disputing provides a mechanism for understanding the problems encountered by this ombudsperson and provides a tool for designing more effective dispute resolution systems.

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Ombuds processes and disputant reconciliation

Harrison

Morrill

2004

Journal of Applied Communication Research

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Competitive and cooperative conflict communication climates

Harrison

Doerfel

2006

International Journal of Conflict Management

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PurposeThis paper seeks to explore the role of ombuds processes on commitment and trust to the organization.Design/methodology/approachThis research is framed by and builds on theories about cooperation‐competition, procedural justice, and third party intervention (ombudsman processes) in managing organizational relationships. Data for this study come from semi‐structured longitudinal interviews with 45 participants (138 interviews total) during active pursuit of a grievance through the ombuds process.FindingsOrganizational commitment and trust are fluid processes created through symbolic interaction with organizational actors. Interaction with these actors, over time, influences commitment to the organization.Research limitations/implicationsThis study reports on the perspective of the person pursuing the grievance through one ombuds office. Future research should explore perspectives of both parties and in different organizational contexts.Practical implicationsThe use of ombuds processes to manage conflicts may restore trust and commitment in the organization. Key to this is the use of processes that demonstrate fair procedures and effective communication by high status organizations actors.Originality/valueThis paper provides new insight into the effects of conflict and conflict management in organizations and is of value to organizational leaders, managers, ombudspersons, and other conflict management specialists.

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Ombudsman: A New Role for Advanced Practice Nurses in Psychiatric-Mental Health Nursing

Cited by 2 publications

References 7 publications

Ombuds processes and disputant reconciliation

Ombuds processes and disputant reconciliation

Competitive and cooperative conflict communication climates

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