2013
DOI: 10.3846/20294913.2013.796501
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On Approach for the Implementation of Data Mining to Business Process Optimisation in Commercial Companies

Abstract: Nowadays, organisations aim to automate their business processes to improve operational efficiency, reduce costs, improve the quality of customer service and reduce the probability of human error. Business process intelligence aims to apply data warehousing, data analysis and data mining techniques to process execution data, thus enabling the analysis, interpretation, and optimisation of business processes. Data mining approaches are especially effective in helping us to extract insights into customer behaviou… Show more

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Cited by 9 publications
(9 citation statements)
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“…They provide for each study the data source, the financial ratios used, the country of origin and the data collection period. Pivk et al (2013) apply Data Mining techniques in order to improve business processes in banking, telecom and retail sectors. While still requiring a lot of coordination and manual adjustment, the proposed Data Mining solution is succesfully applied in eight commercial companies.…”
Section: Introductionmentioning
confidence: 99%
“…They provide for each study the data source, the financial ratios used, the country of origin and the data collection period. Pivk et al (2013) apply Data Mining techniques in order to improve business processes in banking, telecom and retail sectors. While still requiring a lot of coordination and manual adjustment, the proposed Data Mining solution is succesfully applied in eight commercial companies.…”
Section: Introductionmentioning
confidence: 99%
“…In this study, we applied a cross-industry standard process for data mining (CRISP-DM) framework to facilitate our research. This framework is a data mining process model that is open-sourced and well-grounded [31]. CRISP-DM provides industrial independence [32].…”
Section: Application Of the Crisp-dm To Applied It Problemmentioning
confidence: 99%
“…This framework allows businesses to safeguard their systems from service interruptions instigated by a DDoS attack [5]. CRISP-DM contains six phases of business understanding, data assessment, data preparation, modeling, evaluation, and deployment [31][32][33]. These phases are explained below.…”
Section: Application Of the Crisp-dm To Applied It Problemmentioning
confidence: 99%
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“…Data mining can support the process management, process reengineering, and the process improvement methodologies. Pivk, Vasilecas, Kalibatiene, and Rupnik () expressed that with the aid of data mining, knowledge can be moved between the various departments and the processes in organizations. Consequently, important processes can be identified and the information flow of processes can be optimized (Zhonghua & Limei, ).…”
Section: Introductionmentioning
confidence: 99%