This paper describes a six-month learning collaborative for service providers seeking to implement trauma-informed care (TIC) into their agencies. Although the professional literature on trauma-informed care has grown substantially over the past 10 years, little research has focused on how to effectively train agencies in creating a traumainformed culture shift. Participants were trained as "TIC champions" to help facilitate the creation of trauma-informed approaches in their agencies. Through a parallel process, they learned the skills for planning and implementing a trauma-informed approach in their agency. At the completion of the training, trainers observed champions becoming more confident in their ability to assist their agencies in creating a trauma-informed culture shift. Though quantitative studies evaluating the learning collaborative are needed, initial findings suggest the collaborative approach is an effective means of guiding champions through the process of becoming trauma-informed.
Keywords: Trauma-informed care; agency change; trainingResearch indicates that trauma/adversity is a pervasive public health concern (Hornor, 2015;Roberts, Huang, Crusto & Kaufman, 2014; Substance Abuse and Mental Health Services Administration [SAMHSA], 2014b). The Adverse Childhood Experiences (ACE) study found that more than one-half of the study participants experienced at least one adverse event such as physical or sexual abuse during their childhood (Felitti et al., 1998). Adversity does not necessarily equate to trauma; however, people who experience adverse events may perceive the events as traumatic. Kilpatrick et al. (2013) found 89.7% of the 2,953 adults in their study reported having been exposed to at least one traumatic event as defined by the DSM-5's Criterion A (American Psychiatric Association [APA], 2013). Due to the pervasiveness of trauma, multiple service sectors-beyond behavioral healthinteract daily with individuals who have a trauma history (SAMHSA, 2014b). Although it is not the role of all sectors to treat trauma directly by offering trauma-specific services, sectors that work with trauma survivors have the potential to re-traumatize, or replicate the dynamics of an individual's trauma, through trauma-insensitive practices and proceduresthus worsening service outcomes.
Trauma-Informed CareTrauma-informed care (TIC) is an organizational approach that strives to prevent retraumatization while promoting healing. The TIC service provider approaches each client with the assumption the individual may have experienced trauma (Wolf, Green, Nochajski, Mendel & Kusmaul, 2014). Service organizations themselves are starting to shift toward becoming trauma-informed systems of care in order to better address the needs of Koury & Green/DEVELOPING TIC CHAMPIONS 146 individuals with trauma histories (Bassuk, Unick, Paquette, & Richard, 2017; Wolf et al., 2014).Professionals' interactions with service recipients, as well as agency policies and procedures that are trauma-informed, reflect the p...