On-call duties in hospital pharmacies: National survey and elaboration of a training program for pharmacy residents

Bellegarde, J.; Bernard, Lise; Chennell, Philip; Sautou, V.

doi:10.1016/j.pharma.2020.09.005

Cited by 1 publication

(1 citation statement)

References 18 publications

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“…This department is responsible for acquiring and dispensing medicines to patients. They need to plan the sequence of processes [12], overcome and prevent an error in the preparation of medicine [13], keep and improve quality control in pharmacy [14], deploy a doctor to supervise the pharmacy department [15], conduct a quality assessment of the outpatient pharmacy services call centre [16], [17], and improve medication safety in general [18].…”

Section: Introductionmentioning

confidence: 99%

Optimising Outpatient Pharmacy Staffing to Minimise Patients Queue Time using Discrete Event Simulation

Amelia

Lathifah

Haq

et al. 2021

JISEBI

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Background: To remain relevant in the customer-oriented market, hospitals must pay attention to the quality of services and meet customers' expectations from admission to discharge stage. For an outpatient customer, pharmacy is the last unit visited before discharge. It is likely to influence patient satisfaction and reflect the quality of hospital's service. However, at certain hospitals, the waiting time is long. Resources need to be deployed strategically to reduce queue time. Objective: This research aims to arrange the number of staff (pharmacists and workers) in each station in the pharmacy outpatient service to minimise the queue time.Methods: A discrete simulation method is used to observe the waiting time spent at the pharmacy. The simulation run is valid and effective to test the scenario. Results: It is recommended to add more personnel for the non-compounding medicine and packaging to reduce the waiting time by 22.41%Conclusion: By adding personnel to non-compounding and packaging stations, the system performance could be improved. Cost-effectiveness analysis should be done to corroborate the finding. Keywords: Discrete Event Simulation, Hospital, Outpatient Service, Pharmacy Unit, System AnalysisBackground: To remain relevant in the customer-oriented market, hospitals must pay attention to the quality of services and meet customers' expectations from admission to discharge stage. For an outpatient customer, pharmacy is the last unit visited before discharge. It is likely to influence patient satisfaction and reflect the quality of hospital's service. However, at certain hospitals, the waiting time is long. Resources need to be deployed strategically to reduce queue time. Objective: This research aims to arrange the number of staff (pharmacists and workers) in each station in the pharmacy outpatient service to minimise the queue time.Methods: A discrete simulation method is used to observe the waiting time spent at the pharmacy. The simulation run is valid and effective to test the scenario. Results: It is recommended to add more personnel for the non-compounding medicine and packaging to reduce the waiting time by 22.41%Conclusion: By adding personnel to non-compounding and packaging stations, the system performance could be improved. Cost-effectiveness analysis should be done to corroborate the finding. Keywords:Discrete Event Simulation, Hospital, Outpatient Service, Pharmacy Unit, System Analysis

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