On Going Out and the Experience of Students

Cheeseman, Matthew

doi:10.1007/978-3-319-58241-2_2

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“…While these approaches are well suited to providing a satisfying experience, and can complement each other, factors unique to the student's life should not be omitted. Cheeseman has considered that the experience of students does not strictly refer to the relationship between students and their HEI, but encompasses aspects of the students' day to day lives [90]. Students' personal experience, familial experience, institutional experience, national milieus, class, ethnicity, gender, race, religion, sexual orientation, or responsibility for dependents, are factors that influence SX [54,[91][92][93].…”

Section: Rq1: What Is (Undegraduate) Sx?mentioning

confidence: 99%

Student eXperience: A Systematic Literature Review

2021

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Students’ experiences have been covered by a large number of studies in different areas. Even so, the concept of student experience (SX) is diffuse, as it does not have a widely accepted meaning and is often shaped to the specific purposes of each study. Understanding this concept allows educational institutions to better address the needs of students. For this reason, we conducted a systematic literature review addressing the concept of SX in higher education, specifically aiming at undergraduate students. In this work, we approach the concept of SX from the perspective of customer experience (CX), based on the premise that students are users of higher education institutions’ products, systems and/or services. We reviewed articles published between 2011 and 2021, indexed in five databases (Scopus, Web of Sciences, ACM digital, IEEE Xplore and Science Direct), trying to address research questions concerning: (1) the SX definition; (2) dimensions, attributes and factors that influence SX; and (3) methods used to evaluate the SX. We selected 65 articles and analyzed various SX definitions, as well as scales and surveys to evaluate SX, mainly relating to satisfaction and quality in higher education. We propose a holistic definition of SX and recommend ways to achieve its better analysis.

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