“…For example, in the previously cited study by Et0 et al (1996), cost effectiveness was established without including any environmental benefits associated with reduced electricity generation. Similarly, there is emerging evidence that some DSM programs induce non-participants and participants to undertake additional energy-efficiency actions outside of the program, leading to additional benefits, but no additional program administrative costs (Violette, Rosenberg, andStone 1995, Levine andSonnenblick 1994).…”