On the costs and benefits of emotional labor: A meta-analysis of three decades of research.

Hülsheger, Ute R.; Schewe, Anna F.

doi:10.1037/a0022876

Cited by 971 publications

(1,349 citation statements)

References 163 publications

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“…Acting is the most stressful part of emotional work. 47 The cognitive load of acting and consequent impairment of mental performance such as memory and decision-making 48 may well lead to an increased risk of clinical errors. 39 Thus it is possible that a vicious circle is formed.…”

Section: Difficult Clinical Situations (Code 5)mentioning

confidence: 99%

A study to explore specific stressors and coping strategies in primary dental care practice

Bretherton

Chapman

Chipchase³

2016

Br Dent J

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Background and Aims: It is widely acknowledged that dentists experience occupational stress. This qualitative study aimed to explore previously identified specific stressors in more detail in order to inform the development of a future stress management programme. Method: Two focus groups of dentists (N: 7 & 6) were conducted to explore, in more detail, nine specific stressors and concepts; being out of one's comfort zone, zoning out from the patient, celebrating the positive aspects of work, thinking aloud, the effect of hurting patients, the impact of perfectionism, responsibility for patient's self-care, the emotional impact of difficult situations as a foundation dentist. Participants were also asked for their views on the structure and contents of the proposed stress management package. Verbatim transcripts were subjected to thematic analysis. Results and Discussion: Dentists described the impact of these stressors and their current coping methods; thematic analysis revealed 9 themes which covered the above concepts and a further overall theme of need for control. The findings are elaborated in connection to their relevant stress, coping and emotion psychological theory. Their implications for personal well-being and clinical outcomes are discussed. Conclusion: Dentists' stressful and coping experiences are complex and it is essential that any stress management programme reflects this and that the skills are easily accessible and sustainable within the context of a busy dental practice.

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Section: Difficult Clinical Situations (Code 5)mentioning

confidence: 99%

A study to explore specific stressors and coping strategies in primary dental care practice

Bretherton

Chapman

Chipchase³

2016

Br Dent J

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“…The analysis of the literature shows that these problems are related to surface acting in particular, due to the fact that inhibition or suppression of the "true" emotions require more energy and resources than displaying emotions evoked through deep acting strategy [33][34][35]. Some researchers even claim that the consequences of deep acting may not only be less negative, but also beneficial for the employees' well-being [31,32,36]. For example, deep acting was that emotional labor may take two different directions, we expected that positive mood induction and negative mood induction will also mediate the empathy and emotional exhaustion link.…”

Section: Introductionmentioning

confidence: 99%

Can empathy lead to emotional exhaustion in teachers? The mediating role of emotional labor

Wróbel¹

2013

International Journal of Occupational Medicine and Environmental Health

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Objectives: The present study was designed to examine the links between empathy, emotional labor (both surface and deep acting), and emotional exhaustion as well as determine if emotional labor mediates the relationship between empathy and emotional exhaustion in teachers. It was assumed that emotional labor can take two opposite directions (positive mood induction and negative mood induction). Thus, the additional aim of the study was to analyze the mediating role of mood regulation strategies in the relationship between empathy and emotional exhaustion. Materials and Methods: A sample of 168 teachers from Łódź and its surroundings completed a set of questionnaires: Emotional Labor Scale; Mood Regulation Scales, Maslach Burnout Inventory, and Empathic Sensitivity Scale. Results: The results provided mixed support for the hypotheses indicating that both types of emotional labor, negative mood induction and emotional exhaustion were positively intercorrelated. Moreover, deep acting was a significant mediator in the relationship between empathy and emotional exhaustion. The analyzed link was also mediated by negative mood induction, whereas positive mood induction did not emerge as a significant mediator. Conclusions: The study provided insight into the role of empathy and emotional labor in the development of teacher burnout. It also confirmed that deep acting and negative mood induction mediate the relationship between empathy and emotional exhaustion in teachers.

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“…We infer that the reason of this result is due to the characteristics of emotional labor. Emotional labor showed strong, positive associations with emotional exhaustion and depersonalization (Hulsheger & Schewe, 2011). When employee's jobs require great emotional labor, they are not only stressful but also exhausted emotionally and depersonalized seriously.…”

Section: ⅴ Conclusion a Summary And Implicationsmentioning

confidence: 95%

A Study of the Antecedents and the Consequences of Social Network Service Addiction

Lee¹,

Choi²

2015

Glob Bus Financ Rev

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A B S T R A C TThe purpose of this study is to investigate the impact of job demand on employees' social network service addiction and how it influences their job satisfaction and organizational citizenship behavior. And we explore if occupational self-efficacy can moderate the relationship between job demand and social network service addiction. In the results, first, job demand increases social network service addiction. Second, social network service addiction decreases job satisfaction and organizational citizen behavior. Finally, employees' occupational self-efficacy decrease the effect of job demand social network service addiction. (Wilson, et al., 2010). SNSs are predominantly used for social purposes, mostly related to the maintenance of established offline networks, relative to individual ones (Kuss & Griffiths, 2011). However, recent evidence suggests that individuals may feel compelled to maintain their online social networks in a way that may, in some circumstances, lead to using SNSs excessively.Existing body of researches have various three † Youngkeun Choi

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On the costs and benefits of emotional labor: A meta-analysis of three decades of research.

Cited by 971 publications

References 163 publications

A study to explore specific stressors and coping strategies in primary dental care practice

A study to explore specific stressors and coping strategies in primary dental care practice

Can empathy lead to emotional exhaustion in teachers? The mediating role of emotional labor

A Study of the Antecedents and the Consequences of Social Network Service Addiction

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