On the Dimensionality of Measuring Tourist Satisfaction towards Homestay

Biswakarma, Gangaram

doi:10.21863/ijhts/2015.8.2.014

Cited by 10 publications

(7 citation statements)

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“…These literatures state that the customer satisfaction can depend on a series of elements that belong to the subjective sphere of the customer and to the objective quality of the product/service experienced (Biswakarma, 2015). As the perceived quality of service is often determined by the manner in which service employees not only act and speak with the customer but also how they regulate their feelings, most service organizations encourage their employees to manage their emotions in service interactions to maximize customer satisfaction (Bryman, 2004).…”

Section: Literature Reviewmentioning

confidence: 99%

Influence of employees’ perceived organizational support and job performance on customer satisfaction: an empirical support from Nepalese hospitality sector

Biswakarma

2017

Kelaniya J Manage

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Section: Literature Reviewmentioning

confidence: 99%

Influence of employees’ perceived organizational support and job performance on customer satisfaction: an empirical support from Nepalese hospitality sector

Biswakarma

2017

Kelaniya J Manage

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“…Improvement in the sanitation of the village after the implementation of homestays and resorts business contribute high loading (0.750) to this factor. The cleanliness and hygiene of homestays were also reported by the study of Biswakarma (2015). But the increased arrivals of outsiders through homestays and resorts have caused the local environment to spoil, providing a moderate loading (0.625).…”

Section: Factor Analysismentioning

confidence: 76%

Socio-economic Aspects of Tourism Development in Chitlang Village, Makwanpur

Lamichhane

Anup

Sharma

2020

Economic Journal of Nepal

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This paper examines how the local community of Chitlang village perceives the tourism impact on their community and how their socio-economic characteristics influence their perception towards tourism. Self-administered questionnaires were interviewed to the local people. For this, a 5-point Likert-type response scale was used. Data from 54 completed questionnaires were analyzed quantitatively by various statistical techniques, including factor analysis and cluster analysis. The impacts on the local community were condensed into eight factors: community development, economic impacts, local production, local environment, youths’ consumption pattern, social impacts, occupational pattern, and land prices. Simultaneously, all respondents were segmented into six groups according to the socio-demographic factors (gender, age, education level, and occupation) by cluster analysis. The relationship between eight factors concerning tourism’s impacts and those six clusters groups with different socio-demographics were established. Educated youth were paying great attention to economic benefits and were concerned with the positive and negative impact of tourism on the local environment. Senior citizens with lower education levels perceived development of the locality from tourism, and other adult groups saw changes in occupational pattern changes.

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“…En el caso de los destinos turísticos, son los atributos del destino turístico los precursores de la experiencia (Adhikari y Bhattacharya, 2016;Kim y Ritchie, 2014;Alegre y Garau, 2010;Eusébio y Vieira, 2013). Estos atributos están expresados como subproductos del destino como atractivos naturales, hospedaje, alimentos y bebidas, excursiones, actividades recreativas, compras, entre otros (Biswakarma, 2015). Dichos atributos son utilizados por lo general para medir la satisfacción del turista.…”

Section: Las Experiencias Turísticasunclassified

Impacto de los atributos emotivos de un destino en la satisfacción de los turistas

Lozano

Hernández

2022

EPS

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Esta investigación aborda la evaluación de la satisfacción y la lealtad de los turistas desde la perspectiva de los atributos que un destino turístico posee. Los resultados encontraron que los atributos emotivos son los predictores con mayores efectos en la satisfacción de los turistas, por encima de los atributos funcionales de un destino. Es un estudio empírico, expost-facto, basado en el análisis de encuestas de salida, aplicadas a los turistas nacionales e internacionales en los aeropuertos de cuatro destinos del Pacífico Mexicano. El modelo diseñado para el estudio tomó como base la Teoría de la Satisfacción de Oliver (1997). Para la evaluación de los impactos sobre la satisfacción y la lealtad, se empleó la herramienta estadística de Modelos de Ecuaciones Estructurales. Las conclusiones mostraron que el componente experiencial de un destino turístico es el que tiene mayor impacto en la satisfacción y lealtad de los turistas.

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On the Dimensionality of Measuring Tourist Satisfaction towards Homestay

Cited by 10 publications

References 0 publications

Influence of employees’ perceived organizational support and job performance on customer satisfaction: an empirical support from Nepalese hospitality sector

Influence of employees’ perceived organizational support and job performance on customer satisfaction: an empirical support from Nepalese hospitality sector

Socio-economic Aspects of Tourism Development in Chitlang Village, Makwanpur

Impacto de los atributos emotivos de un destino en la satisfacción de los turistas

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