On the Origin of Queries: Where Chat Reference Questions Begin

Dempsey, Paula; Warner, Adrienne; Lux, Vera; Rich, Linda

doi:10.1080/10875301.2022.2029790

Cited by 2 publications

(2 citation statements)

References 36 publications

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“…Several more studies found that WhatsApp and instant messaging usage frequency among university students increased because of their convenience, speed and textual record (Charbonneau and Vardell, 2022; Tsang and Chiu, 2022; Guo et al. , 2022; Hurley and Warner, 2022; Dempsey et al. , 2022; Sinhababu and Kumar, 2022).…”

Section: Literature Reviewmentioning

confidence: 99%

“…As Kumar and Gupta (2022) study the restructuring of library resources and services at IIT Delhi library and find that user usage and preferences for electronic resources and services are increasing. Several more studies found that WhatsApp and instant messaging usage frequency among university students increased because of their convenience, speed and textual record (Charbonneau and Vardell, 2022;Tsang and Chiu, 2022;Guo et al, 2022;Hurley and Warner, 2022;Dempsey et al, 2022;Sinhababu and Kumar, 2022). It was discovered by Borthakur and Sinha (2022) and Gupta (2022) that most respondents frequently searched for e-books, e-journals, e-theses, online databases, theses, dissertations and e-patents on the Internet.…”

Section: Literature Reviewmentioning

confidence: 99%

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Impact of restructuring resources and services and their utilization in IIT Roorkee library, India

Kumar

Gupta

2023

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PurposeThis paper examines the impact of restructuring on the usage of resources and services in the Indian Institute of Technology library, Roorkee. Library users were approached to know their preferences between an electronic and traditional resources and services. Additionally, the study focused to know the extent of change in users' awareness, dependency, usage, frequency and satisfaction from library resources and services after restructuring these due to the availability of abundance of e-resources.Design/methodology/approachThe study adopted survey-based research design, for which a questionnaire was used as the principal instrument for data collection. This questionnaire was distributed to the library users when they physically visited the library. Notably, all the questionnaires distributed were returned, yielding thereby a cent percent response rate. One questionnaire was administrative on the librarian for getting the data regarding the changes made in the subscription of e-resources and services. The collected data were further analyzed with appropriate statistical techniques of Statistical Package for Social Sciences (SPSS) as chi-square test, mean and standard deviation.FindingsThe results showed that the use of both restructured resources and services had increased, and was found to be helpful for users. Also, the users' dependency on library had increased, showing thereby an upward trend for usage in the future. However, although the users’ awareness, usage and frequency of e-resources and ICT-based services have positively changed, and partially been satisfied, the study suggests that further revision is needed for further strengthening e-resources and services as per user's needs satisfaction.Practical implicationsThis study would create interest in rethinking library resources and services among librarians that tend to respond positively to user satisfaction and library functions; it also provides a strategic position of a library per se for its users in the future. Importantly, the assessment of the usage of restructuring resources and services, vis-a-vis their impact on users, may also serve as a key tool, which possibly could be applied to both public libraries and other types of higher education libraries.Originality/valueMany libraries find it difficult to balance between electronic and printed materials, especially in the fields of science and technology, due to the preferences of the users. Thus far, there have not been too many studies that have looked to assess restructuring of library resources and services, vis-a-vis their impact on library users. Therefore, the results of this study would provide a clear understanding to the library profession as to how users use e-resources and services in the digital age, and how much they are actually influenced by these.

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Section: Literature Reviewmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Impact of restructuring resources and services and their utilization in IIT Roorkee library, India

Kumar

Gupta

2023

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Challenges and opportunities in teaching and learning in AskALibrarian chat: differences across subject domains

Dempsey,

Insua,

Armstrong

et al. 2024

RSR

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PurposeThis analysis of chat reference transcripts assesses differences in how librarians and graduate assistants (GAs) incorporate teaching strategies in responding to chat reference inquiries in social sciences, health sciences, humanities, STEM and business/economics at a large, public R1 university in the United States.Design/methodology/approachResearchers with disciplinary assignments in five different subject domains conducted qualitative analysis of a purposive sample of 982 transcripts of chat interactions during four semesters in 2021 and 2022.FindingsSome form of information literacy instruction (ILI) occurred in 58% of the transcripts, with slightly less teaching occurring in social sciences inquiries than in other subject areas. Of transcripts that included teaching strategies, search procedures predominated, followed by a mix of concepts and procedures, and the least with concepts only. Chat providers taught concepts specific to social sciences, health sciences and humanities, but not to STEM or business.Research limitations/implicationsThe study compares transcripts at one institution; findings may be most applicable to large, research institutions that seek to incorporate ILI in online reference services.Practical implicationsChat reference training should include best practices for ILI relevant to specific subject domains for providers without background in those disciplines and recommendations for referrals to subject specialists.Originality/valueExisting ILI literature does not address the question of how chat providers teach concepts rooted in a specific subject domain or offer a comparison of teaching strategies employed in different disciplines, by librarians versus GAs or staff.

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On the Origin of Queries: Where Chat Reference Questions Begin

Cited by 2 publications

References 36 publications

Impact of restructuring resources and services and their utilization in IIT Roorkee library, India

Impact of restructuring resources and services and their utilization in IIT Roorkee library, India

Challenges and opportunities in teaching and learning in AskALibrarian chat: differences across subject domains

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