Oncology Patients’ Satisfaction Towards Quality Health Care Services at Accredited University Hospital

Mahran, Sabah Mahmoud

doi:10.11648/j.ajns.20160504.17

Cited by 3 publications

(1 citation statement)

References 11 publications

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“…Good patient satisfaction is also a basic indicator for hospitals to obtain accreditation certificates and ranking as reference institutions in certain medical specializations, enabling them to obtain funding for research, staff training and to upgrade their quality, in a virtuous circle (Carlucci, Renna & Schiuma, 2013;Mahran & Nagshabandi, 2016).…”

Section: Patient Satisfactionmentioning

confidence: 99%

Influence of Hospital Service Quality on the Satisfaction of Cancer Patients

Coutinho,

Lima

2024

RFSA

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The objective of this study was to investigate the satisfaction of cancer patients with the service quality of a Brazilian public hospital located in the city of Rio de Janeiro. The study is quantitative, based on application of a questionnaire to a sample composed of 245 outpatients of the hospital. The data were treated with structural equation modeling supported by partial least squares (PLS-SEM). The results indicated the patients place value on the quality of the service rendered by physicians, quality of the administrative service, quality of the hospital facilities and quality of the nursing service, in that order. The main theoretical contribution is the identification, in contrast to previous findings in the literature, that the cancer patients in our sample attributed little importance to the nursing service, even though nurses are the healthcare professionals who interact the most with patients.

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Section: Patient Satisfactionmentioning

confidence: 99%

Influence of Hospital Service Quality on the Satisfaction of Cancer Patients

Coutinho,

Lima

2024

RFSA

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Influence of service quality and corporate image on the satisfaction of patients with Brazil’s National Cancer Institute

Coutinho

Vieira

Mattoso

et al. 2019

IJPHM

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Purpose The purpose of this paper is to better understand the influence of service quality and corporate image of Brazil’s National Cancer Institute (INCA) on the satisfaction of its outpatients. Design/methodology/approach The study is quantitative, with data collected from a self-administered structured questionnaire answered by a sample of 434 outpatients of Hospital do Câncer I, the largest and oldest hospital operated by the INCA. The data were treated with covariance-based structural equation modeling. Findings The results indicated that the corporate image of the INCA was the main factor having a positive influence on the patients’ satisfaction, followed by the quality of the services rendered by physicians and the quality of the hospital’s facilities. Originality/value The study shows that unlike indicated by the theory, quality does not have a direct impact on satisfaction with the nursing services, but rather an indirect impact via corporate image. Even though part of the explanation can be the fact that only outpatients were surveyed, who have less interaction with the nursing team than do inpatients, this result shows the strength of the hospital’s corporate image regarding patients’ satisfaction. Besides this, the study identified that hospitals with a strong corporate image transmit to patients the perception that they are being treated by technically qualified professionals, thus increasing the chances of cure and reduced suffering. This is fundamental for patients’ satisfaction, as most are unable to understand the technical attributes of the service. The study adds to the scarce Brazilian literature on the causal relation between the image of hospitals and their patients’ satisfaction.

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Cancer patients’ satisfaction toward health services provided by non-governmental organizations

Ibrahim

Shenouda

Elsawy

2021

Egyptian Nursing Journal

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Background Nongovernmental organizations (NGOs) play a significant role for cancer patients in Egypt and helping to build capacity for cancer prevention, treatment, and improve access to care. Patient satisfaction has long been considered as an important indicator when measuring health outcomes of care. Aim The aim of the study was to assess cancer patients’ satisfaction toward health services provided by non-governmental organizations. Design A descriptive exploratory research design was utilized in this study. Setting Three NGOs were selected randomly from all cancer organizations at Cairo governorate. Sample A purposive sample of 100 cancer patients chosen by specific inclusion criteria. Tool for data collection A structured interviewing questionnaire that consisted of three parts was used to collect data pertinent to the study. First part: personal data of patients. Second part: data about the level of social relationships (communication) regarding cancer patients. Third part: data about patient’s satisfaction toward service offers by NGOs. Results More than two-thirds of patients were satisfied with the overall services provided by NGO. Also, the majority of patients were satisfied with services in Bahia Foundation, then satisfied with Breast Cancer Foundation of Egypt, and the last one was Association of Friends of the National Cancer-free initiative. A highly statistical difference in patients’ satisfaction toward health services was provided by NGOs according to their sex. Conclusion The study concluded that more than two-thirds of patients were satisfied with the overall services provided by NGO services, the majority of cancer patients in Bahia Foundation have satisfaction about the services provided. Recommendation Based on the study results, it is recommended to develop a health-education program for cancer patients and their community to raise the awareness about nongovernmental services for cancer patients about how to involve them in organization’s services.

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Oncology Patients’ Satisfaction Towards Quality Health Care Services at Accredited University Hospital

Cited by 3 publications

References 11 publications

Influence of Hospital Service Quality on the Satisfaction of Cancer Patients

Influence of Hospital Service Quality on the Satisfaction of Cancer Patients

Influence of service quality and corporate image on the satisfaction of patients with Brazil’s National Cancer Institute

Cancer patients’ satisfaction toward health services provided by non-governmental organizations

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