One Step Forward, Two Steps Backward? Does E-Government Make Governments in Developing Countries More Transparent and Accountable?

Lemieux, Victoria L.

doi:10.1596/23647

Cited by 6 publications

(1 citation statement)

References 35 publications

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“…The impacts of ICT in the government have influenced the cooperation of citizens, enterprises, and various governmental services immensely, offering another type of administration, known as e‐service, and improving government services (Andersen et al, 2010; Lemieux, 2015; Palanisamy, 2004). State‐of‐the‐art Information Systems (IS), often known as e‐Government systems, are being implemented by government agencies to increase the efficiency and effectiveness with which they function and deliver better services to the public (Park, 2007; Sachan et al, 2018).…”

Section: Introductionmentioning

confidence: 99%

The impact of e‐government services on customer satisfaction in the private sector: A case study of the Kingdom of Bahrain (SIJILAT), an online commercial registration

Alkaabi

2023

E J Info Sys Dev Countries

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Countless e‐government program initiatives have been introduced to profit each section of society in the Kingdom of Bahrain: citizens, residents, government entities, and workers' business ventures. It is getting more important to have e‐Government systems to supply services to businesses that use them (e‐G2B). To improve the Kingdom's national economy, the Information and Government Authority (IGA) has launched a virtual one‐stop solution available through multiple channels offering a unified service where citizens and Commercial Registration holders can use a single streamlined form to apply, renew or terminate multiple licenses concurrently; this is the Business License Information System (SIJILAT). This study aims to assess Bahraini customers' satisfaction with the SIJILAT service. A quantitative method is followed with a questionnaire to gather data; six factors: accessibility, information, security, reliability, trust, and perceived ease of use found to effectively affect service quality, and, in which it affects positively and enhances customer satisfaction. The theoretical contribution of this research will enhance the theoretical literature and knowledge related to its topic. The current research will contribute to the few studies conducted in Bahrain and the Middle East on e‐government and customer satisfaction with these services. A key outcome of the research will be the ability of e‐government officials who make decisions to determine the significant factors that play a role in G2B success, particularly ones to which they should pay attention to obtain the maximum return on their technology investment.

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Section: Introductionmentioning

confidence: 99%

The impact of e‐government services on customer satisfaction in the private sector: A case study of the Kingdom of Bahrain (SIJILAT), an online commercial registration

Alkaabi

2023

E J Info Sys Dev Countries

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Development of a framework of addressing fraud in real estate transactions using blockchain technology in Malaysia

Korusamy,

Nawawi,

Ismail

2023

Xvii Mexican Symposium on Medical Physics

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Digital preservation

Adu

Dube

Adjei

2016

LHT

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Purpose The purpose of this paper is to explore the extent to which digital preservation facilitate the implementation of electronic government, open data and the right to information. Design/methodology/approach A case study research which chronicles the link between transparency and data availability. It makes use of a theoretical framework based on the open archival information system to analyse, explain, clarify and justify the application of open data, electronic government and the right to information. Findings The paper argued that e-government, open data and the RTI will remain elusive if a digital preservation infrastructure is not pursued. Within the context of e-government, the paper adumbrated that government agencies can incorporate e-government legislations into their digital preservation activities, precisely because the relationship between digital preservation and e-government have always been symbiotic. It alluded to the fact that an obligation will be placed on all public authorities and private agencies covered by the RTL law to create, keep and organise an effective and efficient system of record keeping, so as to give meaning to the right to information when citizens apply for information. Practical implications Future research should examine closely the implication of open data government within the context of digital preservation. Whilst digital preservation looks forward to the longevity of digital records and its accessibility, open data focusses on the utility of these records through online services, reuse and distribution for the purposes of transparency and citizens’ participation. Originality/value The application of digital preservation to open data in this paper appears to be more relevant at a time when most governments of the world are striving to obtain data to fight poverty, achieve universal primary education, fight HIV and foster maternal health. Its originality can further be established from the symbiotic relationship between digital preservation and electronic government, open data and the right to information.

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One Step Forward, Two Steps Backward? Does E-Government Make Governments in Developing Countries More Transparent and Accountable?

Cited by 6 publications

References 35 publications

The impact of e‐government services on customer satisfaction in the private sector: A case study of the Kingdom of Bahrain (SIJILAT), an online commercial registration

The impact of e‐government services on customer satisfaction in the private sector: A case study of the Kingdom of Bahrain (SIJILAT), an online commercial registration

Development of a framework of addressing fraud in real estate transactions using blockchain technology in Malaysia

Digital preservation

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