One Stop Service (OSS) Implementation Analysis In the Human Resource Development and Staffing Agency (BKPSDM) of Jambi City

Putra, Firmansyah; Hapsa, Hapsa; Saadah, Maratun

doi:10.15294/ipsr.v6i2.30472

Cited by 3 publications

(2 citation statements)

References 10 publications

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“…Sebagaimana dengan yang disebutkan oleh Albert Hirschman dalam (Ratminto & Winarsih, 2009) Purwanto dalam (Setianingrum, 2020) menyatakan bahwa bentuk keterlibatan masyarakat dalam penyelenggaraan pelayanan publik dapat berupa complaint (keluhan). Keluhan merupakan ungkapan publik yang timbul karena adanya ketidakpuasan atas suatu produk atau pelayanan (Putra et al, 2021). Keluhan (complaint) dapat diartikan sebagai ungkapan masyarakat yang disebabkan oleh adanya ketidakpuasan atas suatu produk atau jasa pelayanan (Brennan & Douglas, 2002;Reiboldt, 2003).…”

Section: Upikunclassified

Responsivitas Dan Transparansi Pemerintah Kota Yogyakarta Dalam Menangani Keluhan

Syeftiani,

Saadah

2023

JIAP

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The purpose of this study is to discuss the responsiveness and transparency of the Yogyakarta City government in handling complaints in the 2013-2019 period. This study uses the theory of responsiveness and transparency in the delivery of public services. The research method used is qualitative with a case study approach. The results of the study show that the responsiveness and transparency of the Yogyakarta City government in handling complaints has not been maximized. In terms of responsiveness, it is indicated by the existence of complaints that have not been followed up by the government and the discovery of complaints that have the wrong destination (wrong address). Then, the Yogyakarta City government also has not created effective communication to coordinate resolving complaints involving several agencies/SKPD. Meanwhile, from a transparency standpoint, the Yogyakarta City government does not provide indicators of complaints that can be followed up by the Yogyakarta City Government. So that this causes the community not to know the criteria for complaints that can be followed up by the Yogyakarta City government.

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Section: Upikunclassified

Responsivitas Dan Transparansi Pemerintah Kota Yogyakarta Dalam Menangani Keluhan

Syeftiani,

Saadah

2023

JIAP

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“…Furthermore, the importance. Novel services, technology, organizational structures, managerial techniques, procedures, or policies introduced by government agencies to solve unique difficulties confronting the organization, nation, or society are examples of public sector innovation (Putra et al, 2021). One of the most crucial aspects impacting the success or failure of public sector innovation is leadership.…”

Section: Introductionmentioning

confidence: 99%

Transformational Leadership In Public Sector Innovation; Toward An Elderly-Friendly City

Saadah

2024

JIAP

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The article examines the role of transformational leadership in public sector innovation, specifically in addressing the challenges of managing older people to build an elderly-friendly community. The research focuses on the leadership of Jambi Mayor in employing innovation to realize Jambi as an Elderly-Friendly City. This is a descriptive qualitative study that aims to identify new information related to the transformational leadership of Jambi Mayor in innovating an Elderly-Friendly City. The authors identified transformational leadership as a major style in carrying out innovation. The study found that Jambi City is continuously promoting the importance of creating elderly-friendly cities and communities through the leadership of its Mayor. The study found that transformational leadership practices played a significant role in the process of making Jambi City an Elderly-Friendly City. The mayor motivated civil servants to improve their attitudes and assumptions towards public health services. The research concludes that leadership styles have a direct impact on the level of innovation adopted and the success or failure of strategic responses.

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Mekanisme Voice di Pemerintah Kota Yogyakarta (Studi pada Unit Pelayanan Informasi dan Keluhan Kota Yogyakarta)

Syeftiani,

Saputra

2024

JIANA

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The Purpose of this study is to describe the voice mechanism in the Yogyakarta City Government, Study of the Information and Complaints Service Unit (UPIK), in the 2013-2019 period. This research uses the Guidelines for Effective Complaint Handling referring to the best practice of the Victorian Ombudsman. The research method used is qualitative with a case study approach. The research results show that UPIK as a Voice Mechanism in the City of Yogyakarta has fulfilled the requirements for an effective complaint handling mechanism. Furthermore, UPIK has succeeded in becoming a forum that functions to accommodate and handle aspirations (complaints) from the people of Yogyakarta City even though there are still messages (complaints) that are in the wrong category and the wrong address, and the City of Yogyakarta's responsiveness is still weak in handling complaints. This is indicated by the fact that there are still complaints that have not been followed up by the relevant SKPD.

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One Stop Service (OSS) Implementation Analysis In the Human Resource Development and Staffing Agency (BKPSDM) of Jambi City

Cited by 3 publications

References 10 publications

Responsivitas Dan Transparansi Pemerintah Kota Yogyakarta Dalam Menangani Keluhan

Responsivitas Dan Transparansi Pemerintah Kota Yogyakarta Dalam Menangani Keluhan

Transformational Leadership In Public Sector Innovation; Toward An Elderly-Friendly City

Mekanisme Voice di Pemerintah Kota Yogyakarta (Studi pada Unit Pelayanan Informasi dan Keluhan Kota Yogyakarta)

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