Online booking in the cruise sector: Determinants of online trust &amp; implications

Papathanassis, Alexis; Breitner, Michael H.

doi:10.1007/978-3-8349-8346-6_10

Cited by 3 publications

(4 citation statements)

References 30 publications

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“…This risk typology systematically identifies risks that originate from both outside and inside the CSC by referring to general SCRM and the uniqueness of the CSC. Specifically, macro risks originate from the outside of the CSC; safety, security, and health risks occupy unique positions in the CSC; information risks are currently of great concern to practitioners in the cruise industry ( 31 ); supply-side and demand-side risks are the two paramount parts in a general SC.…”

Section: The Concept Of the Csc Riskmentioning

confidence: 99%

Identifying Risks in the Cruise Supply Chain: An Empirical Study in Shanghai, China

Zhou

Chen

Shi

2022

Transportation Research Record: Journal of the Transportation R

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The increased frequency and severe consequences of risks in the cruise industry have attracted increasing attention from both academics and practitioners, especially after the 2012 ‘Costa Concordia’ disaster and the 2020 coronavirus outbreak on the ‘Diamond Princess’. Although the literature on risk studies associated with the cruise industry and supply-chain risk management is growing, the extant literature lacks a study to view risks in the cruise industry associated with the supply chain. This paper addresses this gap by reviewing the literature on risks related to the cruise industry and general supply-chain risks to create a framework of cruise supply-chain risks. Then, semi-structured interviews were conducted to validate the identified risks and explore potential undiscovered risks. A novel risk typology of the cruise supply chain was then built based on the literature review and the empirical study. This includes macro risks, safety, security, and health risks, information risks, and supply risks. This framework can be applied for the purpose of systematically identifying the risks and their impacts on the cruise supply chain. This paper contributes to the development of a comprehensive cruise supply-chain risk classification with a detailed explanation of each risk in the cruise supply chain, which can be used by stakeholders in the cruise industry to identify and measure the impact of each risk. Additionally, this paper provides avenues for future research by scholars interested in assessing and managing cruise supply-chain risks.

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Section: The Concept Of the Csc Riskmentioning

confidence: 99%

Identifying Risks in the Cruise Supply Chain: An Empirical Study in Shanghai, China

Zhou

Chen

Shi

2022

Transportation Research Record: Journal of the Transportation R

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“…However, taking into consideration the revolution of ICT and emergence of eTourism, there is an interesting question uprising concerning the effectiveness of the online distribution channel within the cruise sector. According to Papathanassis and Breitner [20] the cruise product is perceived as complex, expensive and purchased by older people and as a consequence the internet as a distribution channel is considered not effective. In this case human agents are in a better position to manage the amount of necessary information and to deal with emotional demands of the cruisers.…”

Section: Ict In Cruising Industry Domainmentioning

confidence: 99%

“…It is possible then to argue that, the proliferation and emergence of new travel distribution channels triggered by the progress of the internet has offered cruisers the alternative way to book the cruise vacations. Moreover, looking at the cruiser's profile there is a good justification for internet as a cruise distribution channel, however, it seems that its adoption is still limited [20].…”

Section: Ict In Cruising Industry Domainmentioning

confidence: 99%

“…The cruise sector experienced a huge transformation in the last decade and has changed from a luxury activity to an affordable type of vacation [15]. Even if most of the cruises are sold by travel agents [7] it is emerging in the literature [20] but also in the industry, the possibility of employing new technologies not only for marketing activities but also for selling purposes.…”

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Examining User Experience of Cruise Online Search Funnel

Adukaite

Inversini

Cantoni

2013

Design, User Experience, and Usability. Web, Mobile, and Product Design

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While the cruising industry is enjoying significant and stable growth rates, its online communication has not been extensively researched. This may be due to the fact that cruises are still being sold mainly offline. Nonetheless, both cruisers and the industry itself are changing, and the role played by online communication is getting more and more importance. By adopting a user testing approach, this paper presents results of an analysis done on the online search funnel of the four main cruising companies. Such analysis is useful not only to compare the usability of the selected websites, but also to better define critical aspects of the search funnel within cruise websites from the viewpoint of user experience.

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