“…DMO websites have been examined to benchmark their performance from various standpoints, including information quality (Choi, Lehto, and Oleary 2007; Stepchenkova et al 2010; Tierney 2000), structural and graphic design (Hofbauer, Stangl, and Teichmann 2010), different linguistic expressions (Manca 2008), and the role of visual images (Stepchenkova and Zhan 2013). Recent studies have taken a new turn by adopting telepresence (Choi, Ok, and Choi 2016a), machine-learning (He et al 2022), and eye-tracking (Kanazawa et al 2021) approaches.…”