2017
DOI: 10.3846/16111699.2017.1410218
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Online Grocery Retailing in Germany: An Explorative Analysis

Abstract: The paper focuses on the German food retailing industry with its market characteristics and the status quo of online food retailing in Germany by analysing data from market research institutes and consumer direct questionnaire. The paper examines the consumers’ perceptions of online as well as offline grocery shopping. As a result, an online grocery model was created using PLS-SEM modelling. It illustrates all major success factors related to the consumer’s willingness to shop for groceries online in Germany. … Show more

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Cited by 57 publications
(46 citation statements)
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“…British and Italian participants have higher estimated scores for smart-shopper feeling and behavior than do the German participants. A potential explanation for Germany's lower smart-shopper self-concept values might be that German shoppers tend to expect purchases to be highly convenient and worth their money (Seitz et al, 2017); therefore, obtaining a good deal might not make them feel particularly smart. Given that the values that individuals acquire in their cultural environment have been found to significantly influence their smart-shopper selfconcept (Authors, 2019), we hope this scale can facilitate consumer researchers' investigation of the influence of country of origin on smart shopping.…”
Section: Discussionmentioning
confidence: 99%
“…British and Italian participants have higher estimated scores for smart-shopper feeling and behavior than do the German participants. A potential explanation for Germany's lower smart-shopper self-concept values might be that German shoppers tend to expect purchases to be highly convenient and worth their money (Seitz et al, 2017); therefore, obtaining a good deal might not make them feel particularly smart. Given that the values that individuals acquire in their cultural environment have been found to significantly influence their smart-shopper selfconcept (Authors, 2019), we hope this scale can facilitate consumer researchers' investigation of the influence of country of origin on smart shopping.…”
Section: Discussionmentioning
confidence: 99%
“…Note also that this experiment was conducted entirely online. While this may be less of an issue in the coming years, given that online grocery shopping is quickly becoming a major channel for grocery purchase (see International Food Information Council Federation, 2018 [ 50 ]; Omar, 2005 [ 51 ]; Seitz, Pokrivčák, Tóth, and Plevný, 2017 [ 52 ]; The Institute of Grocery Distribution, 2017 [ 53 ]), it might limit generalisability to physical packaging designs as one would find in the supermarket aisles. Furthermore, since any experience of the product during the experiment was limited solely to the packaging’s visual information (i.e., other sensory information regarding the product or packaging was not available), it is important to note that our results relate only to product expectation, not experience.…”
Section: Discussionmentioning
confidence: 99%
“…Conventional off-line communication and supplier search methods can vary among different generations. Consumers also can be skeptical for new online solutions, therefore additional benefits have to be considered to use a digital communication way (Ahmed, Vveinhardt, & Streimikiene, 2017;Seitz, Pokrivčák, Tóth & Plevný, 2017). Digitalization brings data overload phenomena where personal communication is diminishing.…”
Section: Theoretical Backgroundmentioning
confidence: 99%