Online Learning Student’s Perception, Satisfaction and Challenges: Survey Study of Taxation Course

Abstract

Malaysia has been put on lockdown due to the COVID-19 global pandemic caused by the Severe Acute Respiratory Syndrome Coronavirus 2. As a result of the pandemic, academic institutions' crisis readiness has been tested and has implications for education. Due to this, the goal of this study is to examine how students perceive online learning, including their satisfaction and challenges with it. The questionnaires have distributed to undergraduate students who enrolled in a taxation course, ATXB223 at Universiti Tenaga Nasional (UNITEN) Muadzam Campus via Google forms and analysed by using SPSS. This study employed a sample of 83 ATXB223 students from the academic year 2020 until 2022. The study's findings demonstrated that undergraduate students have a positive perception of online learning, are satisfied with it, and have a neutral feeling of its challenges. Additionally, all demographic variables-with the exception of race-had not shown statistically significant differences in how undergraduates perceived, were satisfied with, and experience challenges with online learning. These results will assist educators in creating innovative methods of instruction and learning.