Online marketplace sellers’ influence on rating scores and comment orientation

Huang, Eugenia Y.; Lin, Shu‐Chiung; Hsieh, I-Ting

doi:10.1007/s10660-021-09511-x

Cited by 3 publications

(2 citation statements)

References 56 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…We again confirmed using bootstrapping [the 95% confidence interval (CI) ranged from 0.009 (lower CI) to 0.146 (upper CI)]. There is much work confirming how sellers' rating directly affects purchasing behavior (Melnik and Alm, 2005;Jaikumar, 2019;Huang et al, 2021). Based on these findings we assert sellers should take time to cultivate their online rating.…”

Section: Resultssupporting

confidence: 61%

See 1 more Smart Citation

How informational factors affect consumers when purchasing secondhand books online

Ellegood

Riley

2023

IDD

View full text Add to dashboard Cite

Purpose This study aims to understand how informational factors influence online purchase intention when considering secondhand books. Design/methodology/approach A conceptual model linking book condition, description, delivery cost, picture, sellers’ rating and delivery date to purchase intention was developed and tested by using structural equation modeling. Survey data from 234 respondents was used to analyze both direct and mediating relationships. Findings The examination demonstrates how book condition, delivery cost and sellers’ rating influence consumers’ purchase intention. Book condition directly and indirectly influenced purchase intention, while delivery cost and sellers’ rating were significant only when including the mediating variable delivery date. Originality/value This work clarifies where resources should be allocated when offering secondhand books online. Sellers should dedicate time to include informational factors such as book condition, delivery cost and sellers’ rating. Contra wise, there is little value expounding on the book’s description or providing a high-quality picture when selling online.

show abstract

Section: Resultssupporting

confidence: 61%

“…We include sellers rating in this research, since we believe it is an important piece of information that can be evaluated. The cumulative rating speaks to the seller’s credibility (Huang et al , 2021). When provided the rating represents an overall valuation of the seller’s reputation.…”

Section: Theoretical Backgroundmentioning

confidence: 99%

How informational factors affect consumers when purchasing secondhand books online

Ellegood

Riley

2023

IDD

View full text Add to dashboard Cite

show abstract

Designing adaptive feedback mechanisms with text mining capabilities: An illustration on eBay

Visinescu,

Evangelopoulos

2024

Electron Markets

View full text Add to dashboard Cite

The Market Formation of Value and Preferences: An Empirical Study of Electronic Word-of-Mouth in the Indonesia E-Commerce for Cosmetic Product

Romli

2024

IJSSB

View full text Add to dashboard Cite

This study aims to investigate the influence and impact of Electronic Word-of-Mouth (E-WOM) on the formation of product value and consumer purchase preferences in the cosmetic market context, referring to signal quality. The analysis was conducted within the dynamic digital market context, where product value is formed exogenously and is filled with uncertainty. This condition underscores the importance of reputation management and online consumer interaction for cosmetic companies in optimizing their products in the ever-evolving digital market arena. Unlike previous studies that explored product value formation conventionally, this research explores market interactions directly within the digital marketplace. This study employs a digital research method utilizing web scraping techniques with Python algorithms. The results reveal that the product value formed from E-WOM on the Bukalapak online marketplace for Kahf Face Wash products predominantly responds to signal quality from functional aspects. Additionally, E-WOM extends into the domain of social value. The analysis highlights that consumers evaluate this product comprehensively as an essential skincare necessity and as part of the entire market activation system, from packaging to seller service.

show abstract

Online marketplace sellers’ influence on rating scores and comment orientation

Cited by 3 publications

References 56 publications

How informational factors affect consumers when purchasing secondhand books online

How informational factors affect consumers when purchasing secondhand books online

Designing adaptive feedback mechanisms with text mining capabilities: An illustration on eBay

The Market Formation of Value and Preferences: An Empirical Study of Electronic Word-of-Mouth in the Indonesia E-Commerce for Cosmetic Product

Contact Info

Product

Resources

About