Online One-Stop Government

Evaluation of the quality of E-government services: Quality trend analysis

“…Success or Maturity Models [22][23][24][25][26]: These are done from the perspective of the degree of advancement of the government technology. It is broadly described as four stages-publishing, interactivity, completing transactions and delivery of services.…”

A Methodology for the Integration of Service Repositories

“…Integrated service modeling is claimed in (Wimmer & Tambouris 2002) and (Tambouris 2001) to be the most critical and effective goal in e-government projects to achieve the "one-stop-shop" approach in interactions between Public Administration and citizens. The role of a service repository in platforms for one-stop-shop of eGovernment services is discussed in (Wimmer 2002).…”

Semantics-Driven Development for Electronic Government Applications

“…The need for 'one-stop government' [30] has put extra emphasis on information sharing across departments and agencies: for example, Janssen and Cresswell [15] report that the Dutch government has been aiming to allow citizens to provide any piece of data only once, and to require government agencies to share and reuse it. One-stop government represents the highest level of interoperability-and of technological complexity-in Layne and Lee's representation of the stages of development of electronic government [19]: from simple cataloguing (downloadable information) and transactions (uploadable forms) to vertical systems (linking common functions at different levels of government-local, state, and federal) and full horizontal integration (linking across different functions, within the same level of government).…”