2023
DOI: 10.1017/s0022109023000248
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Online Reputation and Debt Capacity

Abstract: We explore the effects of online customer ratings on financial policy. Using a large sample of Parisian restaurants, we find a positive and economically significant relationship between customer ratings and restaurant debt. We use the locally exogenous variations in customer ratings resulting from the rounding of scores in regression discontinuity tests to establish causality. Favorable online ratings reduce cash flow risk and increase resilience to demand shocks. Consistent with the view that good online rati… Show more

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Cited by 6 publications
(1 citation statement)
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“…All the items utilized in this study were derived from well-established scales crafted by previous scholars (Atuahene and Li, 2002;Xie et al,2006;Derrien et al, 2020;de Sousa et al, 2020). The author selected 15 items, with guidance from two experienced senior academics who have expertise in researching RP.…”
Section: B Measurementmentioning
confidence: 99%
“…All the items utilized in this study were derived from well-established scales crafted by previous scholars (Atuahene and Li, 2002;Xie et al,2006;Derrien et al, 2020;de Sousa et al, 2020). The author selected 15 items, with guidance from two experienced senior academics who have expertise in researching RP.…”
Section: B Measurementmentioning
confidence: 99%