“…Technological support is important (Ivankova & Stick, 2007;Li et al, 2012); students find underperforming technology to be extremely frustrating (Northrup, 2002), which in turn may lead to disengagement (Michael, 2012). However, there is much support for the contention that interaction with the instructor is the most important institutional factor fostering student engagement (Arbaugh, 2005;Chickering & Gamson, 1999;Dixson, 2010;Gorsky & Blau, 2009;Junk et al, 2011;Kuh, 2003;Li et al, 2012;Maor, 2006;Nandi, Hamilton, Chang & Balbo, 2012;Northrup, 2002) and is the most significant factor influencing academic performance (Agudo-Peregrina, Iglesias-Pradas, Conde-Gonzalez & Hernandez-Garcia, 2014). Among the range of interactions, the promptness of the feedback from the instructor is particularly important (Ivankova & Stick, 2007;Junk et al, 2011;Krause, 2005;Revere & Kovach, 2011).…”