Online travel purchasing: A literature review

Amaro, Suzanne; Duarte, Paulo

doi:10.1080/10548408.2013.835227

Cited by 100 publications

(72 citation statements)

References 93 publications

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“…There is a lack of research regarding perceived trust in online shopping for tourism products and services (Amaro & Duarte, 2013;Kim, Chung, & Lee, 2011). Therefore, it is relevant to add trust since the few studies that have considered trust in online travel shopping have also produced mixed results.…”

Section: Trustmentioning

confidence: 99%

“…Knowing the driving forces that determine travellers' intentions to purchase travel online is paramount for the successful implementation of online marketing strategies (Lee, Qu, & Kim, 2007) and to convert potential customers to actual ones and retain them (Limayem, Khalifa, & Frini, 2000). Since prior research addressing online travel shopping has been typically fragmented and with contradictory results, it is important to further investigate this topic (Amaro & Duarte, 2013).…”

Section: Introductionmentioning

confidence: 99%

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Travellers’ intention to purchase travel online: integrating trust and risk to the theory of planned behaviour

Amaro

Duarte

2016

Anatolia

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This study aims to determine which factors influence travellers' intentions to purchase travel online by proposing and empirically testing a new model grounded on the theory of planned behaviour. In order to validate the model, a web-based questionnaire was applied and a total of 1732 valid responses were obtained. The findings show that attitudes, perceived risk, and perceived behavioural control have significant effects on intentions to purchase travel online. However, contrary to what was expected, neither trust nor the influence of others seems to directly affect intentions to purchase travel online. Finally, the paper discusses the findings with the implications for theory and practice and makes several suggestions for future research.

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Section: Trustmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Travellers’ intention to purchase travel online: integrating trust and risk to the theory of planned behaviour

Amaro

Duarte

2016

Anatolia

Self Cite

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“…The technology which is easy to use in the adoption phase has positive influence on the consumer's attitude towards using it (Satama 2014). Effort expectancy has been strongly supported in case of online travel shopping adoption (Amaro and Duarte 2013). The following hypothesis is therefore proposed:…”

Section: Effort Expectancymentioning

confidence: 99%

“…Performance expectancy has proved to be a strong antecedent in consumer e-commerce travel adoption studies. Amaro and Duarte (2013) conducted a meta-analysis of online travel purchasing adoption research and found that performance expectancy was a significant variable. San Martin and Herrero (2012) applied UTAUT model in their study and established that Performance expectancy positively influences online travel purchase intentions.…”

Section: Performance Expectancymentioning

confidence: 99%

Tourist Adoption of Mapping Apps: A Utaut2 Perspective of Smart Travellers

Gupta¹,

Dogra²

2017

Tour. hosp. manag.

105

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Purpose -Mapping apps are location based travel apps used for navigation and routing. These apps are gaining worldwide popularity because of its enormous potential. Despite of the growing popularity and utility of the mapping apps, the published literature in this area is scarce, leaving an unexplored area of research. Thus, the current study aims to identify factors affecting tourist's intentions to use mapping apps while travelling. Design -The Extended Unified theory of acceptance and use of technology (UTAUT2) was applied as the basis of the present study Methodology -The data was collected from 284 travellers in India using a structured questionnaire. The data was analyzed using Partial Least Square approach. Findings -The results indicated that the most significant antecedents of behavioral intentions are habit, facilitating conditions, performance expectancy and hedonic motivation. It was observed that the actual usage behavior was influenced by traveler's intentions and habit to use the technology (mapping apps). However it was noted that effort expectancy, social influence and price value had no significant effects on the tourist's intentions to use mapping apps while travelling. Originality of the research -Till date limited empirical studies have explored the adoption of mapping apps by travelers. This study is unique as it explores the adoption intentions using a relevant theoretical framework in the developing economy context wherein the use of mapping apps is still in the nascent stage. This research contributes to the literature of innovation adoption and provides an interesting perspective to companies developing location based travel mobile apps.

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“…Electronic word-of-mouth have facilitated travel information searching behavior, and influenced tourists' travel planning behavior [8,9]. Tourists nowadays are increasingly using eWOM to inform themselves about travel-related services and products, for travel planning and travel related purchasing [10][11][12]. …”

mentioning

confidence: 99%

Understanding the Influence of Electronic Word-of-Mouth on Outbound Tourists’ Visit Intention

Wang

2014

IFIP Advances in Information and Communication Technology

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Abstract. The valence of online user-generated reviews is an increasing important antecedents affecting tourist's decision with the pervasion of Web 2.0 and information and communication technology. The purpose of this study is to explore the influence of electronic word-of-mouth (eWOM) on outbound tourists' intention to visit a destination through a dual-process perspective. A research model was proposed based on the dual-route theory of elaboration likelihood model (ELM) and theory of planned behavior (TPB). The research model was empirically tested with the data collected among the Chinese outbound tourists. The research results indicate that, tourist's attitude towards a destination was positively influenced by argument quality of eWOM, and intention to recommend the destination before travel was positively influenced by attitude towards destination and source credibility of destination related eWOM. Outbound tourists' intention to visit a destination was positively influenced by argument quality, attitude towards destination, and WOM intention. Several practical and theoretical implications are also discussed in the paper.Keywords: Electronic word-of-mouth (eWOM), travel decision, online travel information, visit decision, elaboration likelihood model, theory of planned behavior IntroductionWith the advancement of information and communication technology (ICT) and advent of Web 2.0 in recent years, tourists are enabled to communicate virtually and share travel experience, reviews online [1]. Increasing amounts of user-generatedcontent (UGC) were spawned in the form of online travel experience or online reviews that pertain to personal experience with particular service or products which is also described as electronic word-of-mouth (eWOM) [2]. EWOM are available to a multitude of people via Internet and Web 2.0 platforms, which is likely to generate persuasive effects on target audiences, such as potential customers [3]. As an information-intensive industry, tourism was deeply influenced by eWOM [4][5][6][7]. Electronic word-of-mouth have facilitated travel information searching behavior, and influenced tourists' travel planning behavior [8,9]. Tourists nowadays are increasingly using eWOM to inform themselves about travel-related services and products, for travel planning and travel related purchasing [10][11][12].

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Online travel purchasing: A literature review

Cited by 100 publications

References 93 publications

Travellers’ intention to purchase travel online: integrating trust and risk to the theory of planned behaviour

Travellers’ intention to purchase travel online: integrating trust and risk to the theory of planned behaviour

Tourist Adoption of Mapping Apps: A Utaut2 Perspective of Smart Travellers

Understanding the Influence of Electronic Word-of-Mouth on Outbound Tourists’ Visit Intention

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