Online User Feedback in Early Phases of the Design Process: Lessons Learnt from Four Design Cases

Følstad, Asbjørn; Knutsen, Jørn

doi:10.1155/2010/956918

Cited by 9 publications

(9 citation statements)

References 14 publications

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“…For the purpose of our study of social design feedback, a viable approach to the assessment of usability evaluation output may be that of Følstad and Knutsen [35]. They presented a study where an online survey tool was used to collect design feedback from more than 200 user participants across four student design cases.…”

Section: Assessing the Output Of Social Design Feedbackmentioning

confidence: 99%

“…A strength of the analysis scheme suggested by Følstad and Knutsen [35] is that it supports analysis of design feedback in the context of usability evaluations. In particular, usefulness may be seen as an early measure of the possible impact of design feedback; design feedback that is not seen as useful will not have any impact on the subsequent design process and, conversely, design feedback seen as useful is likely to have an impact if this is feasible within the practical constraints of the design process.…”

Section: Assessing the Output Of Social Design Feedbackmentioning

confidence: 99%

“…Following Følstad and Knutsen [35], we wanted to explore the output of social design feedback in terms of its usefulness and qualitative characteristics. The exploration should provide insight in the potential downstream value of the output from social design feedback.…”

Section: Rq1: What Is the Usefulness And Qualitative Characteristics mentioning

confidence: 99%

“…On the basis of earlier work on uncertainty reduction [43], we hypothesised that moderator feedback on user participants' comments would increase the usefulness in the design feedback. Furthermore, we hypothesised that moderator feedback would increase the proportion of suggestions for change or redesign in the design feedback, as constructive user feedback previously has been found to be closely associated with high-usefulness comments [35].…”

Section: Rq1: What Is the Usefulness And Qualitative Characteristics mentioning

confidence: 99%

“…To explore the output of social design feedback (RQ1), the comments were analysed in terms of their usefulness and qualitative characteristics, following Følstad and Knutsen [35]. This choice was made as the analysis scheme used by these authors has been developed particularly to analyse online design feedback.…”

Section: Participant Recruitmentmentioning

confidence: 99%

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Social design feedback: evaluations with users in online ad-hoc groups

Følstad

Hornbæk

Ulleberg

2013

Hum. Cent. Comput. Inf. Sci.

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Social design feedback is a novel approach to usability evaluation where user participants are asked to comment on designs asynchronously in online ad-hoc groups. Two key features of this approach are that (1) it supports interaction between user participants and development team representatives and (2) user participants can see and respond to other participants' comments. Two design cases, involving 250 user participants, were studied to explore the output of social design feedback and investigate the effect of the two key features of this approach. Of all the design feedback, 17% was rated highly useful, and 21% contained change suggestions. The presence of an active moderator, representing the development team and interacting with the user participants, increased the usefulness of the design feedback. The opportunity to see and respond to others' design feedback had a minor effect on the kind of design feedback provided, but no effect on usefulness. Based on the findings, we offer advice on how to implement social design feedback and suggest future research.

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Section: Assessing the Output Of Social Design Feedbackmentioning

confidence: 99%

Section: Assessing the Output Of Social Design Feedbackmentioning

confidence: 99%

Section: Rq1: What Is the Usefulness And Qualitative Characteristics mentioning

confidence: 99%

Section: Rq1: What Is the Usefulness And Qualitative Characteristics mentioning

confidence: 99%

Section: Participant Recruitmentmentioning

confidence: 99%

See 3 more Smart Citations

Social design feedback: evaluations with users in online ad-hoc groups

Følstad

Hornbæk

Ulleberg

2013

Hum. Cent. Comput. Inf. Sci.

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Design Feedback From Users Through an Online Social Platform: Benefits and Limitations

et al. 2015

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Online social platforms, such as blogs, discussion forums, and social networking sites, are increasingly explored as venues for user-centred evaluations; in particular, for design feedback from users. We present a multi-case study providing needed knowledge on such evaluations. Our findings are based on analyses of the design feedback and post-factum data collections with development team representatives and users. The development team representatives reported as key benefits that the evaluations provided insight into users' needs and competencies, input into ongoing design discussions, and support for idea generation in the development team, but found the lack of direct contact and control with the users to be an important limitation. The users appreciated the opportunity to contribute to the design process, but the majority reported not to build on each other's contributions. Involving a relatively large number of users was found to be beneficial for generating constructive design suggestions. Practical implications and future research challenges are suggested. Research highlights• We studied design feedback from users through an online social platform.• Development teams saw the approach as particularly beneficial for early-phase feedback from users.• Users appreciated the approach as an opportunity to contribute needed insight to the design process. • Involving a larger number of users was beneficial for generating constructive design suggestions.• Users did not fully utilize the opportunity to build on each other's contributions.• Strengthening the interaction between participating users is an important future research challenge.

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Understanding Fidget Widgets

Karlesky¹,

Isbister

2016

Proceedings of the 9th Nordic Conference on Human-Computer Interaction

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Online User Feedback in Early Phases of the Design Process: Lessons Learnt from Four Design Cases

Cited by 9 publications

References 14 publications

Social design feedback: evaluations with users in online ad-hoc groups

Social design feedback: evaluations with users in online ad-hoc groups

Design Feedback From Users Through an Online Social Platform: Benefits and Limitations

Understanding Fidget Widgets

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