Ontology of Secure Service Level Agreement

Lee, Chen‐Yu; Kavi, Krishna M.; Paul, R.; Gomathisankaran, Mahadevan

doi:10.1109/hase.2015.33

Cited by 19 publications

(12 citation statements)

References 8 publications

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“…It aims to interweave human understanding of symbols with their machine processing capabilities. In terms of IT service management, built and created a prototype decision-making framework based on business needs for IT governance planning developed a new integration approach for representing the lifecycle of cloud-based IT services and demonstrated how to use it to simplify cloud service acquisition and use [22], [23].…”

Section: Related Workmentioning

confidence: 99%

From IT service management to IT service governance: An ontological approach for integrated use of ITIL and COBIT frameworks

Moudoubah

Yamami

Mansouri

et al. 2021

IJECE

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Some companies have achieved better performance as a result of their IT investments, while others have not, as organizations are interested in calculating the value added by their IT. There is a wide range of literature that agrees that the best practices used by organizations promote continuous improvement in service delivery. Nevertheless, overuse of these practices can have undesirable effects and unquantified investments. This paper proposed a practical tool formally developed according to the DSR design science approach, it addresses a domain relevant to both practitioners and academics by providing IT service governance (ITSG) domain model ontology, concerned with maximizing the clarity and veracity of the concepts within it. The results revealed that the proposed ontology resolved key barriers to ITSG process adoption in organizations, and that combining COBIT and ITIL practices would help organizations better manage their IT services and achieve better business-IT alignment.

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Section: Related Workmentioning

confidence: 99%

From IT service management to IT service governance: An ontological approach for integrated use of ITIL and COBIT frameworks

Moudoubah

Yamami

Mansouri

et al. 2021

IJECE

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“…Contoh parameter PTP yang boleh diambil kira adalah ketersediaan, masa tindak balas, kebolehpercayaan dan kebolehgunaan (Chowdhury & Das 2018). Perundingan dua hala tersebut mesti membincangkan tentang semua kandungan PTP yang telah ditakrifkan atau diperlukan oleh penerima perkhidmatan dan juga cadangan daripada pihak pembekal agar dapat mencapai persetujuan bersama bagi membentuk PTP dinamik (Al-Aaidroos et al 2011;Busalim et al 2013;Lee et al 2015;Lourenço et al 2014;Zheng et al 2010 Organisasi digalakkan untuk melihat kontrak sebagai alat bisnes dan bukan dokumen yang hanya dirujuk apabila sesuatu isu dibangkitkan seperti kes mahkamah atau pengauditan TMK. Kontrak SM perlu dibangunkan dan diselaraskan bersama-sama pihak penerima perkhidmatan dan bukannya melibatkan pegawai undang-undang sahaja (Kujala et al 2015) terutamanya bagi penentuan parameter PTP.…”

Section: Pembentukan Dan Pengurusan Ptpunclassified

“…Stamou et al 2014). Rangkuman kajian terdahulu adalah berkaitan fasa perundingan PTP (sepertiAl-Aaidroos et al 2011;El-awadi & Abu-rizka 2015;Lee et al 2015), pelaksanaan dan pemantauan PTP (seperti Ibrahim, Kliazovich & Bouvry 2016; Khattak Jalal & U-Rehman 2015) serta pengurusan PTP (sepertiLourenço et al 2014). Walau bagaimanapun, terdapat juga kajian-kajian yang mencakupi fasa penakrifan seperti kajianBusalim et al (2013) dan Torkashvan dan Haghighi (2012).…”

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Parameter Penakrifan Perjanjian Tahap Perkhidmatan bagi Penggubalan Draf Kontrak Sistem Maklumat Sektor Awam

Wahab

Jambari

2018

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ABSTRAK Kejayaan projek secara penyumberluaran terletak pada pengurusan kontrak yang berkesan. Oleh itu, perkara ini telah diberi penekanan serius dalam pelaporan Ketua Audit Negara 2016 dan 2017. Pelaporan tersebut menyatakan kelemahan dalam pengurusan serta pengawalan kontrak teknologi maklumat dan komunikasi (TMK) sektor awam. Ia turut meliputi kontrak sistem maklumat (SM). Menurut laporan berkenaan juga, isu yang dikenal pasti adalah berkaitan dengan penakrifan perjanjian tahap perkhidmatan (PTP) yang tidak menyeluruh. Terdapat kajian lepas yang menyatakan penakrifan PTP adalah tidak lengkap kerana mengabaikan parameter PTP yang penting daripada perspektif penerima perkhidmatan. Justeru, kajian ini bertujuan mengenal pasti parameter penakrifan PTP penting yang diperlukan dalam kontrak SM sektor awam. Kajian dilaksanakan secara kajian kes kualitatif di agensi sektor awam yang melaksanakan kontrak penyumberluaran SM untuk menyokong bisnes terasnya. Matlamat kajian dicapai melalui penyenaraian 28 parameter penakrifan PTP yang diklasifikasikan kepada tujuh kategori dalam tiga dimensi penakrifan PTP. Perujukan kepada hasil kajian ini dijangka memberi faedah kepada sektor awam dalam penentuan parameter PTP untuk penggubalan draf kontrak SM yang komprehensif. Kata kunci: Parameter perjanjian tahap perkhidmatan; kontrak sistem maklumat; sektor awam ABSTRACT The success of an outsourced project is determined by the effectiveness of its contract management. The Malaysian Auditor General's Report 2016 and 2017 have highlighted that there are weaknesses in the management and enforcement of the Information Systems (IS) contract in public sector. One of the issues reported is the incomprehensive definition of the Service Level Agreement (SLA) due to the minimal emphasis to include service receivers perspective in defining the agreement. Hence, this study attempts to identify the parameters required to properly define the SLA for public sector IS. A qualitative case study of a public sector agency that utilises IS outsourcing contract to support its core business is applied. 28 parameters have been idenitified to define the SLA which are classified into seven categories according to three dimensions. The finding of this study is expected to benefit the public sector in defining the SLA parameters for drafting a comprehensive IS contract.

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“…1 ----9 ACM 11 [253] ----1 1 10 ACM 13 [181] 1 --1 -11 ACM 14 [144] 1 1 1 1 -4 12 ACM 16 [28] 1 1 1 1 -13 ACM 17 [53] 1 ----1 14 ACM 18 [262] 1 ----15 ACM 19 [168] 1 ----1 16 ACM 22 [226] 1 1 -1 -17 ACM 23 [176] 1 --1 1 3 18 ACM 24 [227] -----19 ACM 26 [157] 1 ----1 20 ACM 28 [206] -----21 ACM 30 [258] 1 1 -1 -3 22 ACM 32 [5] 1 1 ---23 ACM 34 [80] ------24 ACM 35 [211] 1 1 1 1 -25 ACM 36 [22] --1 --1 26 ACM 37 [54] -----27 ACM 40 [248] 1 1 1 -1 4 28 IEEE 03 [142] 1 1 ---29 IEEE 09 [193] 1 --1 -2 30 IEEE 11 [151] 1 ----31 IEEE 12 [221] 1 1 1 1 1 5 32 IEEE 13 [56] -1 ---33 IEEE 14 [259] 1 ---1 2 34 IEEE 15 [235] 1 1 1 -1 35 IEEE 18 [223] 1 1 -1 -3 36 IEEE 19 [86] 1 1 ---37 IEEE 21 [249] 1 -1 1 -3 38 IEEE 25 [44] 1 --1 1 39 IEEE 26 [4] -----0 40 IEEE 28 [52] 1 ----41 IEEE 30 [160] 1 --1 -2 42 IEEE 33 [95] -----43 IEEE 35 [39] 1 1 -1 -3 44 IEEE 36 [209] 1 ----45 IEEE 38 [147] 1 --1 -2 46 IEEE 41 [96] 1 ----47 IEEE 42 [82] 1 --1 1 3 48 IEEE 48 [50] 1 --1 -49 IEEE 49 [21] 1 ---1 2 50 IEEE 50 [100] 1 1 1 1 1 51 IEEE 51 [110] 1 1 1 --3 52 IEEE 52 [105] 1 ----53 IEEE 54 [25] 1 --1 1 3 54 IEEE 56…”

Section: Signal Processing (Dsp) 2013 18th Internationalmentioning

confidence: 99%

Ontologies for Privacy Requirements Engineering: A Systematic Literature Review

Gharib,

Giorgini,

Mylopoulos

2016

Preprint

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Privacy has been frequently identified as a main concern for system developers while dealing with/managing personal information. Despite this, most existing work on privacy requirements deals with them as a special case of security requirements. Therefore, key aspects of privacy are, usually, overlooked. In this context, wrong design decisions might be made due to insufficient understanding of privacy concerns. In this paper, we address this problem with a systematic literature review whose main purpose is to identify the main concepts/relations for capturing privacy requirements. In addition, the identified concepts/relations are further analyzed to propose a novel privacy ontology to be used by software engineers when dealing with privacy requirements.

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Ontology of Secure Service Level Agreement

Cited by 19 publications

References 8 publications

From IT service management to IT service governance: An ontological approach for integrated use of ITIL and COBIT frameworks

From IT service management to IT service governance: An ontological approach for integrated use of ITIL and COBIT frameworks

Parameter Penakrifan Perjanjian Tahap Perkhidmatan bagi Penggubalan Draf Kontrak Sistem Maklumat Sektor Awam

Ontologies for Privacy Requirements Engineering: A Systematic Literature Review

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