Open Governance for Improved Service Delivery Innovation in South Africa

Nel, Danielle; Masilela, Lucia

doi:10.34111/ijebeg.202012103

Cited by 17 publications

(11 citation statements)

References 18 publications

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“…But in recent times, even the prestige factor has also taken a . In this regard, neoliberal influence has created a psychological pattern that venerates selfish interests (Altounjy, Alaeddin, Hussain, & KOT, 2020;Nel & Masilela, 2020;Renata, Wardiah, & Kristiawan, 2018). Whereas teachers' veneration is directly linked with non-material benefits.…”

Section: Introductionmentioning

confidence: 99%

The influence of school principal supervision, motivation, and work satisfaction on teachers’ performance

Suriagiri

Akrim

Norhapizah

2022

CJES

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This paper aims to explore the relationship between school principal supervision, motivation and work satisfaction vis-a-vis teacher’s performance in Indonesian education system. The accountability and quality assurance mechanism developed by the Indonesian government in the form of principal supervision works and directly impacts teacher’s performance. It binds teacher to follow predefined patterns and if they deviate, they can face penalties. Moreover, motivation is linked with choice of profession and excellence in profession. Motivation can be drawn from monetary benefits, power associated with profession and prestige, or social status and respect. It has been observed that teachers are usually demotivated by lack of monetary and social benefits. It has been noted that teacher’s performance enhances dramatically when they’=are not under undue pressure and are given their due liberty. Performance also increases when work place environment is suitable for nurturing the professional and personal skills of teachers. Furthermore, teachers are well motivated when they receive approval from their supervisors and when their colleagues were more cooperative. This also compensates for the lower monetary benefits and prestige associated with teaching. Data is collected from teaching sector of Indonesia via questionnaires. This study will help in ensuring a bright educational future for next generation in Indonesia. Keywords: Principal Supervision, Work Satisfaction, Motivation, Teacher Performance

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Section: Introductionmentioning

confidence: 99%

The influence of school principal supervision, motivation, and work satisfaction on teachers’ performance

Suriagiri

Akrim

Norhapizah

2022

CJES

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“…According to the theory of sustainability, the term sustainability has been described as a form of economy or a society that can last forever and can be implemented all around the globe (Holdsworth et al, 2020;NEL & Masilela, 2020;Zutshi & Creed, 2018). This theory signifies the concept of sustainability as a method through which justice can prevail among the different generations worldwide (Starik & Kanashiro, 2020;Westhuizen & Ntshingila, 2020).…”

Section: Theory Of Sustainabilitymentioning

confidence: 99%

Sustainable Performance of China’s Education Sector through the Adoption of Eco-Innovation

Chen¹

2023

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The commitment of China toward sustainability has increased in recent times. The study aimed to evaluate the effect of eco-innovation on sustainable business performance within the educational sector of China. The study developed a framework that focused on management concerns, environmental commitment, eco-innovation, and management environment concerns regarding the sustainable business performance of educational institutes in China. The study adopted a quantitative methodology and used questionnaires for the collection of data from the educational sector. The survey collected 350 questionnaires from employees within the China educational sector which were analyzed using SPSS and AMOS. The study has used confirmatory factor analysis and structural equation modeling for data analysis. The results indicated that there was a positive impact on stakeholder and management concerns for the development of sustainability of educational institutions. The results also suggested that mediation of eco-innovation was significant for the management of environmental concerns and environmental commitment. The findings of this study present implications for the educational sector of China.

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“…It considers every aspect of how, where, and when a client receives a service, as well as whether or not the service is priced fairly. In this article, public sector service delivery is defined as a government's provision of a good or service to its people in fulfillment of a commitment [5][6][7][8].…”

Section: Public Sector Service Deliverymentioning

confidence: 99%

Enhancing Public Service Delivery in a VUCA Environment in South Africa: A Literature Review

Barbier

Tengeh²

2022

Vestn. Ross. univ. družby nar., Ser. Gos. munic. upr.

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There is widespread consensus that the volatility, uncertainty, complexity, and ambiguity (VUCA) environment has contributed to the subpar quality of public sector service delivery in South Africa. Hence, the aim of this paper is to ascertain how the South African government can enhance service delivery in a VUCA world. This article presents a comprehensive study of a number of secondary literature sources. The author makes an effort to draw attention to knowledge gaps that might serve as the foundation for more research in the future. The main finding is that for the South African government to provide good service in a VUCA environment, its employees must be proficient in Results-Based Monitoring and Evaluation, Strategic Planning, Programme and Project Management Methodology, and Change Management Methodology. There is a severe lack of empirical study on the delivery of public sector services in an environment characterized by VUCA. As a result, there is a need for more research on this topic. Specifically, in order to establish the effect that the VUCA environment has on the governments of emerging nations. The research will be beneficial to the governments of developing countries, notably South Africa, as well as to those who work in the field of public administration.

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Open Governance for Improved Service Delivery Innovation in South Africa

Cited by 17 publications

References 18 publications

The influence of school principal supervision, motivation, and work satisfaction on teachers’ performance

The influence of school principal supervision, motivation, and work satisfaction on teachers’ performance

Sustainable Performance of China’s Education Sector through the Adoption of Eco-Innovation

Enhancing Public Service Delivery in a VUCA Environment in South Africa: A Literature Review

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