Smart Service Engineering 2016
DOI: 10.1007/978-3-658-16262-7_2
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Open Innovation Ansätze für den Dienstleistungsinnovationsprozess – Die Entwicklung eines Service Open Innovation Frameworks

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Cited by 2 publications
(3 citation statements)
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“…That way, companies can tap into a wealth of resources that a service design model can develop into an innovative service offering. [4,36,37] The third best practice can be described by the term 'agile'. An agile mindset involves a quick and flexible development process, is customer centric and collaborative in nature as cross-functional teams are brought together.…”
Section: Requirements For Modern Service Engineering Modelsmentioning
confidence: 99%
See 1 more Smart Citation
“…That way, companies can tap into a wealth of resources that a service design model can develop into an innovative service offering. [4,36,37] The third best practice can be described by the term 'agile'. An agile mindset involves a quick and flexible development process, is customer centric and collaborative in nature as cross-functional teams are brought together.…”
Section: Requirements For Modern Service Engineering Modelsmentioning
confidence: 99%
“…One major factor contributing to this change is the ongoing digitalization, which has created a variety of new challenges. It has drastically changed the way services are created and delivered [3,4], and lower barriers of entry have paved the way for stronger competition and an overall increased supply [5]. Companies must therefore differentiate themselves from competitors by continuously delivering innovative solutions that speak to the individual customer needs.…”
Section: Introductionmentioning
confidence: 99%
“…While it has opened the door for numerous possibilities, it has also created multiple challenges. Among other things, the digitalization has led to an exponential rate of change in the way services are created and delivered [1,2], and it has lowered the barriers of market entry and thus paved the way for stronger competition and an increased supply [3]. Consequently, companies must now differentiate themselves from competitors by continuously delivering innovative solutions that speak to individual customer needs.…”
Section: Introductionmentioning
confidence: 99%