Open Innovation in the Tourism Experience Sector: The Role of Practice Based Knowledge Explored

Hoarau, Hindertje

doi:10.1007/978-3-642-54089-9_10

Cited by 10 publications

(7 citation statements)

References 32 publications

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“…Innovative ideas Digital technology implanted in a smart city is important in developing halal tourism. A smart city represents an environment with technology embedded in the city by facilitating unlimited access to value-added services for both residents and tourists as city visitors, such as access to real-time information on public transportation networks and the city can dynamically engage with its stakeholders (Vicini, Bellini, & Sanna, 2012), and to involve tourists and other stakeholders in the innovation process of tourism companies (Hoarau, 2016). The use of information technology in the tourism sector is increasing in providing smart services for tourists.…”

Section: Methodsmentioning

confidence: 99%

Smart City and Halal Tourism during the Covid-19 Pandemic in Indonesia

Jaelani¹,

Firdaus

Sukardi

et al. 2021

Rosa dos Ventos

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This article will explore the use of technology in smart cities for the development of Halal Tourism i during the Covid-19 pandemic in Indonesia. The function of technology for Halal Tourism services can be utilized for the prevention and transmission of Covid-19 and for realizing changes in the tourism system that are integrally developed with aspects of public health. The method in this article uses content analysis techniques that are based on written or visual material with the main content sourced from journal articles indexed by Scopus and WoS, then operationalized by determining the aims and objectives of the research, compiling the latest content, analyzing content, comparing results analysis, refine results, and conclude findings. This article concludes that smart cities can improve services rapidly to the public in accessing information about Halal Tourism and help control and manage the Covid-19 pandemic in tourism places by increasing detection, mitigating outbreaks, and making effective decisions when situations are critical. Social protection and economic stimulus by the government for tourism actors affected by Covid-19 and technological innovations such as virtual tourism as new services in developing local tourism potential are solutions to new normal conditions while preserving the values of Indonesia's cultural heritage.

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Section: Methodsmentioning

confidence: 99%

Smart City and Halal Tourism during the Covid-19 Pandemic in Indonesia

Jaelani¹,

Firdaus

Sukardi

et al. 2021

Rosa dos Ventos

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“…Following this line of reasoning, some recent studies indicate that tourism experience companies do not seem to design innovation processes intentionally. Rather, they seem to "innovate by innovating" or "innovate by doing" (Hall et al, 2008;Hoarau, 2016). In this way, tourism businesses can meet the current needs of tourists seeking new and unique experiences by developing personalised and innovative tourism services (Hu et al, 2009).…”

Section: Innovative Personalised Tourism Service (Ipts)mentioning

confidence: 99%

How can tourism managers' happiness be generated through personal and innovative tourism services?

Robina-Ramirez,

Ortiz-de-Urbina-Criado,

Ravina-Ripoll

2023

EJIM

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PurposeThere has recently been much interest in analysing the creation of personalised tourism services and studying their effect on organisations. However, there still needs to be more work in analysing their effect on happiness and the role that emotions play in these processes. This paper aims to analyse, in the context of personalised and innovative tourism services, which factors can encourage and improve managers' happiness.Design/methodology/approachA model of analysis is presented with five variables: tourism managers' happiness (TMH), innovative personalised tourism services, internal factors: emotions (IFE), organisational factors (OF) and personal factors (PF). Eight hypotheses are proposed and tested with a structural equation model.FindingsThe results allow the authors to affirm that personalised technological advances applied to tourism services not only contribute to improving the happiness of hotel managers but also in generating emotions that contribute to improving their attitude towards the company.Research limitations/implicationsThis scientific work has some limitations. Firstly, this study was carried out exclusively in Spain due to the relevance of this country in the international tourism sector, according to the World Tourism Organisation. The results achieved in this research should be contrasted with other studies in other territories. Secondly, the interviews and surveys were carried out at specific time intervals. It has not led to problems of significant bias in the variance of the standard method. Therefore, it is desirable to undertake longitudinal or cross-sectional studies for future research. Thirdly, it is interesting to develop theoretical models that include other psycho-directive or leadership style constructs to determine whether they holistically enhance the subjective well-being of hospitality managers. Moreover, other types of factors of a social or strategic nature can be considered, which can positively or negatively impact the analysed variables. Finally, future research can deepen the empirical analysis of the relationship between managerial competencies and digital innovation from the perspective of happiness management. These findings would contribute to a greater cognitive understanding of the implications of personalised and innovative tourism services on hotel establishments' happiness and economic benefits.Practical implicationsThis paper shows the fundamental role of a happy leadership style in creating responsible, green and innovative environments in today's digital society. Furthermore, the happiness of tourism managers can contribute to the generation of high quality and excellent services that are in line with the principles of sustainable development.Social implicationsPersonalised technological advances applied to tourism services not only contribute to improving the happiness of hotel managers but also to generating emotions that contribute to improving their attitude towards the company. On the other hand, it has been observed that personalised and innovative tourism services generate positive effects at organisational, internal and personal levels. The following reflections are advanced: The development of internal factors such as the emotions of awe and gratitude or the generation of trust can enhance the happiness of tourism managers. The happiness of tourism business managers can be enhanced by developing OF such as smart-personalised tourism services and data protection. The happiness of tourism managers can be enhanced by the development of PF such as travellers' desires, expectations and needs, or other factors such as disposable income, health status or family situation.Originality/valueThis is the first empirical study that focuses on investigating how personalised and innovative tourism services affect managing happiness.

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“…This reduces costs and significantly increases fit-to-market. Third, open innovation and collaboration active collaboration between internal and external stakeholders inform them about each other, supporting marketing, the formation of a positive brand image, and the commitment to the DMOs [25][26][27]. Meeting the objectives of intensifying mutually beneficial collaboration, acquisition of new ideas and marketing, can be helpful for destinations in gaining a competitive advantage [18].…”

Section: Theoretical Background: Open Innovationmentioning

confidence: 99%

Destination Management in Times of Crisis - Potentials of Open Innovation Approach in the Context of COVID-19?

Pillmayer

Scherle

Volchek

2021

Information and Communication Technologies in Tourism 2021

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The COVID-19 pandemic has led the tourist industry to a standstill. It also creates the potential to change both the global tourism industry and the context in which innovation management takes place in the medium to long term. The web-based open innovation approach provides one of the possibilities to uncover technical opportunities in the context of rapidly changing environment. This article takes a qualitative approach to explore the benefits of open innovation approach for destination management organizations (DMOs). The analysis of 15 semi-structured interviews reveals nine specific benefits that arise from the three types of open innovation. The findings deepen an understanding of the potential that the open innovation approach offers for DMOs. The study further creates a background to collaborative tourist recovery COVID-19 pandemic through smart destination ecosystems.

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Open Innovation in the Tourism Experience Sector: The Role of Practice Based Knowledge Explored

Cited by 10 publications

References 32 publications

Smart City and Halal Tourism during the Covid-19 Pandemic in Indonesia

Smart City and Halal Tourism during the Covid-19 Pandemic in Indonesia

How can tourism managers' happiness be generated through personal and innovative tourism services?

Destination Management in Times of Crisis - Potentials of Open Innovation Approach in the Context of COVID-19?

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