Operational errors/deviations and shift work in air traffic control.

Rocco, Pamela Della; Cruz, Crystal; Clemens, Jay A.

doi:10.1037/e406752004-001

“…As a result, night-time work is associated with increased errors and accidents. For example, Della Rocco, Cruz, and Clemens (1995) showed that air traffic controllers who worked the midnight shift, when air traffic levels were low, reported a decrease in alertness and made more computer entry and flight progress maintenance errors relative to those on the day shifts, when air traffic levels were high. Reports of fatigue are not limited to late shifts.…”

Section: Work Shift and Performancementioning

confidence: 99%

Cognitive Uncertainty and Work Shifts in a Real-World Multi-Task Environment

Cosenzo¹,

Fatkin²,

Branscome³

2005

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“…Higher error rates also occur in American and Canadian Air Traffic Control in the period after position relief briefings (Stager & Hameluck, 1988). A quarter of all operational errors were found to have occurred in the first 15 minutes after position relief briefings in Air Route Traffic Control Centers (ARTCCs) and Terminal Radar Control facilities (TRACONs) (Della Rocco, Cruz, & Clemens, 1999). It is also likely that there are more serious consequences to communication errors occurring between shifts than occurring within shifts.…”

Section: Introductionmentioning

confidence: 99%

Passing The Baton: An Experimental Study of Shift Handover

Parke

¹

,

Hobbs

²

,

Kanki

³

2010

Proceedings of the Human Factors and Ergonomics Society Annual

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Shift handovers occur in many safety-critical environments, including aviation maintenance, medicine, air traffic control, and mission control for space shuttle and space station operations. Shift handovers are associated with increased risk of communication failures and human error. In dynamic industries, errors and accidents occur disproportionately after shift handover. Typical shift handovers involve transferring information from an outgoing shift to an incoming shift via written logs, or in some cases, face-to-face briefings. The current study explores the possibility of improving written communication with the support modalities of audio and video recordings, as well as face-to-face briefings. Fifty participants participated in an experimental task which mimicked some of the critical challenges involved in transferring information between shifts in industrial settings. All three support modalities-face-to-face, video, and audio recordings, reduced task errors significantly over written communication alone. The support modality most preferred by participants was face-to-face communication; the least preferred was written communication alone.

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“…A quarter of all operational errors were found to have occurred in the first 15 minutes after position relief briefings in Air Route Traffic Control Centers (ARTCCs) and Terminal Radar Control facilities (TRACONs) (Della Rocco, Cruz, & Clemens, 1999). It is also likely that there are more serious consequences to communication errors occurring between shifts than occurring within shifts.…”

Section: Introductionmentioning

confidence: 99%

Passing the baton: An experimental study of shift handover

Parke¹,

Hobbs²,

Kanki³

2010

PsycEXTRA Dataset

0

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Shift handovers occur in many safety-critical environments, including aviation maintenance, medicine, air traffic control, and mission control for space shuttle and space station operations. Shift handovers are associated with increased risk of communication failures and human error. In dynamic industries, errors and accidents occur disproportionately after shift handover. Typical shift handovers involve transferring information from an outgoing shift to an incoming shift via written logs, or in some cases, face-to-face briefings. The current study explores the possibility of improving written communication with the support modalities of audio and video recordings, as well as face-to-face briefings. Fifty participants participated in an experimental task which mimicked some of the critical challenges involved in transferring information between shifts in industrial settings. All three support modalities-face-to-face, video, and audio recordings, reduced task errors significantly over written communication alone. The support modality most preferred by participants was face-to-face communication; the least preferred was written communication alone.

show abstract

Operational errors/deviations and shift work in air traffic control.

Cited by 4 publications

References 0 publications

Cognitive Uncertainty and Work Shifts in a Real-World Multi-Task Environment

Cognitive Uncertainty and Work Shifts in a Real-World Multi-Task Environment

Passing The Baton: An Experimental Study of Shift Handover

Passing the baton: An experimental study of shift handover

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