Operational Intelligence Performance Inferencing Across Business Processes

Abstract

Business process intelligence improves operational efficiency that is essential for achieving business objectives, besides facilitating competitive advantage. As an organization is a collection of business processes, operations in one business process do influence or have relationship with other business processes. Consequently, from an operational intelligence standpoint, insights from one business process may have their genesis or implications in the performance of some other business process. This paper outlines a framework to sequence insights in the form of performance inferencing across multiple business processes. The framework logically sequences insights across business processes in the form of business rules. The paper illustrates the concepts through a prototype that is implemented in Oracle's PL/SQL language.