Opportunism and Specific Investment in Buyer–Supplier Relationships: The Role of Communication, Branding and Identity

Aghazadeh, Hashem; Maleki, Hossein; Majidi, Sajedeh Sadat

doi:10.1108/978-1-80071-897-520221018

Cited by 5 publications

(2 citation statements)

References 111 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Supplier involvement (SI) concept is defined as the extent to how much the suppliers have several resources, capabilities, information knowledge and investments that can provide their partners with tasks, processes and developments, as a part or whole service in order to develop their customers' current products and future needs (Azadegan et al, 2020;Wang et al, 2021c). In SCM literature, there are many studies mentioned to the field of SI that have different areas, such as level of SI in radical innovation (Zhao et al, 2015;Bao et al, 2017;Johansson et al, 2021), advantages and drawbacks of SI (Chae et al, 2017;Aghazadeh et al, 2022;Al-Shboul, 2023), timing of SI (Huntley, 2006;Ye et al, 2018), and the supplier interfaces in technological advancements (Ju et al, 2020;Flankegard et al, 2021). Hence, RQ1.…”

Section: Introductionmentioning

confidence: 99%

Investigating the quality of the relationship, supply risk mitigation on medium and large-sized manufacturing firms' supply chain performance in the developing countries: the moderating effect of supplier involvement

AL‐Shboul

2023

TQM

View full text Add to dashboard Cite

PurposeDue to the current volatile environment and fierce competition, manufacturing firms (MFs) must improve their performance to survive. In this regard, checking and monitoring the suppliers' risk should significantly improve the performance of MFs. In addition, a relation based on not being an opportunist, confidence and reliance are influential factors in reducing the supplier defaults on his/her supply obligations and improving supply chain performance (SCP). Besides, the moderator function of supplier involvement (SI) in the relationship between quality of the relationship (QoR) and supply risk mitigation (SRM) is undeniable.Design/methodology/approachBased on the survey of 148 samples from small to large-sized MFs in Jordan, Turkey and Egypt, empirical evidence has been conducted to support a majority of the authors’ hypotheses. This paper provides a theoretical review of buyer–supplier relationships and supply risk. Hypotheses were tested by using structural equation modeling (SEM)/Smart PLS-4.FindingsAccording to the results, confidence and reliance have statistically significant and positive impacts on SRM, resulting in better SCP. Moreover, the findings show that SI positively affects and moderates the relationship between confidence (C) and SRM, while it has no statistically significant influence on the relationship between reliance (R) and SRM.Practical implicationsThis study provides necessary material for managers and decision-makers in MFs to confirm the importance and understanding of the QoR in building relationships and business dealings with partners in the SC, in addition to limiting and mitigating the risks of an interruption in supply in particular. Therefore, building a high-quality relationship as a practice based on trust and reliability with suppliers positively affects the performance of the SCs of MFs.Originality/valueThis research paper offers empirical evidence for using QoR within SRM resources of MFs' context for enhancing their supply chain performance. This study is one of few studies that examine the QoR and SRM that contribute to enhancing SCP in MFs in developing countries, which also can serve as a reference for many SC managers and practitioners.

show abstract

Section: Introductionmentioning

confidence: 99%

Investigating the quality of the relationship, supply risk mitigation on medium and large-sized manufacturing firms' supply chain performance in the developing countries: the moderating effect of supplier involvement

AL‐Shboul

2023

TQM

View full text Add to dashboard Cite

show abstract

“…We consider satisfaction a positive affective state resulting from evaluating the company’s activities (Gorton et al , 2015). In the context of service industries, improving customer and employee satisfaction as the main stakeholders of companies through CSR is a significant concern (Calabrese and Lancioni, 2008; Hanaysha, 2017) since companies came to this realization that increasing customer and employee satisfaction by fulfilling social responsibilities will lead to the company’s success in the long run (Aghazadeh et al , 2022; Walsh and Bartikowski, 2013). CSR relationship with a customer and employee satisfaction in various service industries, such as banking (Fatma et al , 2016; Pérez and Del Bosque, 2015a, 2015b; Pérez and Del Bosque, 2016), hotel and tourism (Srivastava and Singh, 2021; Wang et al , 2020; Zientara et al , 2015), transportation and travel services (Chang and Yeh, 2017; Fai Yuen et al , 2018a, 2018b; Phillips et al , 2019), retail (Lombart and Louis, 2014; Park et al , 2017), health-care services (De Roeck et al , 2014), education (Asrar-ul-haq et al , 2017; Mascarenhas et al , 2020) and restaurant and food service (Albus and Ro, 2017; Kim and Stepchenkova, 2020; Lee et al , 2012), has been studied.…”

Section: Introductionmentioning

confidence: 99%

Corporate social responsibility and satisfaction in service industries: a systematic review and integrative framework

Mohammadi

Vagnani

Maleki

2023

SBR

Self Cite

View full text Add to dashboard Cite

Purpose The present study aims to explore the concepts involved in the relationship between corporate social responsibility (CSR) and customer and employee satisfaction in service industries. Design/methodology/approach The research literature over the recent decade has been analyzed using a systematic review. Through thematic analysis and coding the findings of the final selected articles, the authors presented an integrative framework of the relationship between CSR and the satisfaction of critical stakeholders of service companies, namely, customers and employees. Findings The research framework encompasses six main categories called CSR, satisfaction, moderators, conditional variables, contextual variables and satisfaction outcomes. All categories but CSR are divided into customer and employee sections to make the research framework further comprehensible. Practical implications The results show that in service industries, employees need as much attention as customers, and CSR efforts to satisfy customers and employees can lead to several positive outputs for companies. Social implications Failure of service companies to commit to their social responsibility may harm the environment, society’s ethics and laws and long-term corporate profitability. On the other hand, adherence to CSR can lead to social development and economic growth. Originality/value This study is one of the most comprehensive studies in the field of CSR and satisfaction, which simultaneously considers the two key stakeholders of a service company. In addition, it provides valuable avenues for further studies.

show abstract

Stages of Buyer–Supplier Relationship Evolution Concerning the Future of Relationships: A Systematic Review

Aghazadeh

Maleki

2023

J Knowl Econ

View full text Add to dashboard Cite

Opportunism and Specific Investment in Buyer–Supplier Relationships: The Role of Communication, Branding and Identity

Cited by 5 publications

References 111 publications

Investigating the quality of the relationship, supply risk mitigation on medium and large-sized manufacturing firms' supply chain performance in the developing countries: the moderating effect of supplier involvement

Investigating the quality of the relationship, supply risk mitigation on medium and large-sized manufacturing firms' supply chain performance in the developing countries: the moderating effect of supplier involvement

Corporate social responsibility and satisfaction in service industries: a systematic review and integrative framework

Stages of Buyer–Supplier Relationship Evolution Concerning the Future of Relationships: A Systematic Review

Contact Info

Product

Resources

About