Optimal Strategy of Social Responsibility and Quality Effort in Service Supply Chain with Quality Preference

Zhang, Cuihua; Xing, Peng; Li, Jin

doi:10.1142/s0217595918500185

Cited by 7 publications

(5 citation statements)

References 49 publications

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“…Strategic customer (Liang et al, 2018;Ghoshal et al, 2018), the impacts of strategic behaviour (Zhang, Mantin and Wu, 2019;Papanastasiou and Savva, 2016;Kremer et al, 2017). Generalised strategic behaviour refers to decision making that considers other influencing factors (Haas et al, 2013;Liu and Xie, 2013;López and Zúñiga, 2014;Zhang, Xing and Li, 2018)…”

Section: Strategic Behaviourmentioning

confidence: 99%

“…Zha et al (2015) investigate the effort of a service platform in the hotel service supply chain and explore its influence on the hotel's decision and channel co-ordination. Zhang et al (2015) and Zhang, Xing and Li (2018) have considered the quality preferences of strategic suppliers in the service supply chain that will determine their quality efforts. Komulainen et al (2018) have examined how customer value experience affects the reorganisation of the bank service network.…”

Section: Other Behaviourmentioning

confidence: 99%

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Service supply chain management: a behavioural operations perspective

Liu

Wang

Long

et al. 2019

MSCRA

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Purpose The purpose of this paper is to provide an overview of the evolution of service supply chain management from a behavioural operations perspective, pointing out future research directions for scholars. Design/methodology/approach This study searched five databases for relevant literature published between 2009 and 2018, selecting 64 papers for this review. The selected literature was categorised according to two dimensions: a service supply chain link perspective and a behavioural factor perspective. Comparative analysis was used to identify gaps in the literature, and five future research agendas were proposed. Findings In terms of the perspective of service supply chain link, extant literature primarily focuses on service supply and service co-ordination management, and less on service demand and integration management. In terms of the behavioural factor’s perspective, most focus on classic behaviour factors, with less attention paid to emerging behaviour factors. This paper thus proposes five research agendas: demand-oriented management and integrated supply chain-oriented behavioural research; broadening the understanding of the scope of behavioural operations; integrating the latest backgrounds and trends of service industry into the research; greater attention to behavioural operations in service sub-industries; and multimethod combination is encouraged to be used to dig into the interesting research problems. Originality/value This study constitutes the first systematic review of service supply chain research from a behavioural perspective. By categorising the literature into two dimensions, the state of existing research is evaluated with an eye towards future research avenues.

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Section: Strategic Behaviourmentioning

confidence: 99%

Section: Other Behaviourmentioning

confidence: 99%

Service supply chain management: a behavioural operations perspective

Liu

Wang

Long

et al. 2019

MSCRA

View full text Add to dashboard Cite

show abstract

“…e online ordering platform "Ele.me" has been exposed to many unlicensed catering merchants using its online platform to sell catering, and some of its franchised restaurants have encountered serious food safety problems during the production process. O2O takeout service supply chain members need to be responsible for normal operation and choose reasonable service quality effort [8]. erefore, we should pay more attention to the efforts of O2O takeout supply chain members in terms of service quality.…”

Section: Introductionmentioning

confidence: 99%

Quality Effort Strategy of O2O Takeout Service Supply Chain under Three Operation Modes

2022

Self Cite

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This paper investigates channel selection and quality effort in O2O takeout service supply chain consisting of a takeout platform, a catering business, and a distribution rider. By analyzing the three operation modes of platform distribution, business self-distribution, and business self-built platform + distribution, the profit functions of O2O takeout service supply chain members are constructed, respectively. On the basis of game theory, the optimal quality effort and profits are obtained. Combined with numerical simulation, the effects of revenue sharing rate and market size on the optimal quality effort and profits under different scenarios are discussed. The results reveal that O2O takeout platform should cooperate with more catering businesses, and adopt appropriate strategies considering different market sizes of catering businesses. Additionally, the catering business should properly consider the market size and adopt different online and offline prices. Meanwhile, the rider should choose a reasonable quality effort according to the revenue sharing rate.

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“…The individual level includes consumer environmental-awareness [18,28], the marketing effort [29,30] and the quality preference [31,32]. The organizational level contains social responsibility [33][34][35][36] and fairness concerns [37][38][39]. The research on the reverse channel, considering consumer behavior, has been increasing in recent years but it is still quite limited.…”

Section: Consumer Behaviormentioning

confidence: 99%

The Optimal Combination between Recycling Channel and Logistics Service Outsourcing in a Closed-Loop Supply Chain Considering Consumers’ Environmental Awareness

2022

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In the closed-loop supply chain, many suppliers opt for self-recycling or entrust retailers to recycle. Under both recycling channels, the member responsible for recycling can undertake or outsource logistics services. This paper investigates how consumers’ environmental awareness and recycling cost-saving affect the optimal combination of recycling channel and logistics-service strategy. To this end, we mathematically formulate the supplier-led Stackelberg game theoretical-framework, and apply the Karush–Kuhn–Tucker conditions for constrained optimization. We examine the optimal combination under the impact of consumers’ environmental awareness and recycling cost-saving on profits, environmental impact and social welfare, using numerical analysis. Results demonstrate that as consumers’ environmental awareness and recycling cost-saving remain at a higher level, the supplier and retailer will both achieve maximum profits when the supplier entrusts the retailer to recycle and the retailer undertakes the logistics services. Meanwhile, the third party will choose to be entrusted with services by the supplier, rather than the retailer. To improve supply-chain performance, the retailer should assume social responsibility to recycle and build the logistics-service system.

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Optimal Strategy of Social Responsibility and Quality Effort in Service Supply Chain with Quality Preference

Cited by 7 publications

References 49 publications

Service supply chain management: a behavioural operations perspective

Service supply chain management: a behavioural operations perspective

Quality Effort Strategy of O2O Takeout Service Supply Chain under Three Operation Modes

The Optimal Combination between Recycling Channel and Logistics Service Outsourcing in a Closed-Loop Supply Chain Considering Consumers’ Environmental Awareness

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