2021
DOI: 10.1108/ijis-10-2020-0195
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Optimisation of restaurants’ hospitality performance: the roles of innovation, internal and external power understanding capability

Abstract: Purpose This study aims to explore which drivers of innovation in the hospitality industry optimise hospitality performance in a multivariate nexus of restaurants’ value system for hospitality (VSH) and internal–external power understanding capability. Design/methodology/approach The study applied a cross-sectional questionnaire survey research design, targeting employees who were working in full-service restaurants. Descriptive statistic, confirmatory factor analysis and structural equation modelling (SEM) … Show more

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Cited by 3 publications
(4 citation statements)
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References 121 publications
(133 reference statements)
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“…In addition, the restaurant industry is very competitive, and every company wants to be one step ahead of the competition. Therefore, restaurant owners adapt to new strategies and adopt technology solutions to expand their Pharos International Journal of Tourism and Hospitality operations and remain ahead of the competition (Rahman et al, 2021). Furthermore, older people are at risk of malnutrition and poor dietary intake.…”
Section: Statement Of the Problemmentioning
confidence: 99%
“…In addition, the restaurant industry is very competitive, and every company wants to be one step ahead of the competition. Therefore, restaurant owners adapt to new strategies and adopt technology solutions to expand their Pharos International Journal of Tourism and Hospitality operations and remain ahead of the competition (Rahman et al, 2021). Furthermore, older people are at risk of malnutrition and poor dietary intake.…”
Section: Statement Of the Problemmentioning
confidence: 99%
“…As a result, the quality of the office environment has a big impact on employee motivation and organizational performance. The level of innovation, relationship with other employees, absenteeism, and willingness to stay in the organization are all influenced by how involved people feel with their organization, particularly with their immediate environment (Rahman et al, 2021).…”
Section: Influence Of Work Environment On Innovation Capabilitymentioning
confidence: 99%
“…has become a well-kept secret, especially in these age of knowledge (Anning-Dorson, 2018; Rajapathirana & Hui, 2018;Sulistyo & Ayuni, 2018;Yusr, 2016). Managers must examine internal and external environmental challenges while adjusting strategies to increase performance in a competitive context, according to Rahman et al (2021). On this basis, it is acceptable to assume that innovation capability is a mediator of the relationship between the work environment's influence on Pokdarwis' performance.…”
Section: The Effect Of Work Environment On Pokdarwis Performance Thro...mentioning
confidence: 99%
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