2014
DOI: 10.5120/15520-4129
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Optimization of Revenue Assurance and Fraud Management System by Designing New KPIs: Case PTCL

Abstract: With increasing company dependence upon Revenue Assurance and Fraud Management (RAFM) processes and the rising complexities in sustaining an efficient RAFM structure, companies require a greater focus upon improving and integrating new elements into existing RAFM dynamics. Telecommunication companies are some of the most vulnerable businesses in the world when it comes to fraud and they are profound to ensure that all of its RAFM activities and processes are managed in a centralized fashion to ensure a complet… Show more

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