Optimizing customer's selection for configurable product in B2C e-commerce application

Luo, Xiangfeng; Tu, Yiliu; Tang, Jiafu; Kwong, C. K.

doi:10.1016/j.compind.2008.03.003

Cited by 22 publications

(8 citation statements)

References 29 publications

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“…It has to be noticed that modularity is not the only way to realise product configuration. The other, less discussed way of realising product families to support customisation is a way where different variation based on parametric components [2,27,40].…”

Section: Literature On Configurable Productmentioning

confidence: 99%

Product Configuration Management in ICT Companies: The Practitioners’ Perspective

Kropsu-Vehkaperä¹,

Haapasalo²,

Jaaskelainen³

et al. 2011

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This article studies practical challenges experienced by ICT (Information and Communication Technology) companies when managing product configuration under the circumstances of various customer requirements, different product portfolios, and extensive product complexity. The analysis from interview results concentrates on the prioritised issues and how to ensure effective product configuration from practitioners' perspective. The results of this study indicate that typical challenges for product configuration formalisation include fuzzy product offering, lack of configuration strategy, mechanisms, and general product structure. This research highlights the need for industrial managers to adapt a top-down approach starting from business and strategy, instead of focusing on the challenges of single products when formalising product configuration. Companies need systematic configuration logic over their entire product portfolio and not to focus only single product variant options. Consequently, they need to define a generic product structure to support product configurations that covers all product types such as hardware, software and services. This study also highlights the need for better formalization of service products since they have become an integral part of ICT products. These findings are derived from actual business circumstances and their current difficulties.

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Section: Literature On Configurable Productmentioning

confidence: 99%

Product Configuration Management in ICT Companies: The Practitioners’ Perspective

Kropsu-Vehkaperä¹,

Haapasalo²,

Jaaskelainen³

et al. 2011

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“…business-to-customer (B2C) or business-to-business (B2B) models (Forza and Salvador 2002). For instance, this assumption can be demonstrated by Hvam, Pape, and Nielsen (2006), for cement plant configurations from Smidth TM , the global cement plant manufacturer leader, for B2B situations, and by Luo et al (2008), for e-commerce from Dell TM , the US multinational computer technology company, for B2C situations.…”

Section: Introductionmentioning

confidence: 99%

Product⋎service system configuration: a generic knowledge-based model for commercial offers

Guillon

Ayachi

Vareilles

et al. 2020

International Journal of Production Research

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At a time when modes of consumption are rapidly evolving, consumer attitudes and expectations are changing. Today, customers want more and more products and services that can be customised to their needs. Furthermore, they are more willing to pay for usage of a product rather than ownership. On the other hand, companies are adding more and more services to the products they are bringing to market in order to create added value and differentiate themselves from their competitors. To adapt to these new market trends, companies now have to offer their customers a more sophisticated catalog of solutions, in both product and services, including all conceivable combinations of the two. The aim of this article is to propose a generic knowledge-based model, dedicated to commercial offer configuration which is able to cope with the whole variety of solutions a company can deliver. To our knowledge, although some works on product configuration, service and product-service system configuration exist, none of them is generic enough to support product, service and product-service configuration at the same time when defining commercial offers. In this article, after giving a state-of-the-art assessment of product and service configurations, the need for a generic model able to cover the whole range and diversity of commercial offers is established, a knowledge-based model is defined and its relevance is demonstrated on seven use-cases coming from secondary and tertiary sector companies.

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“…Prior research on product configurators has focused on technical or application development issues, such as the logic structures that improve the modeling of product configuration knowledge (e.g., [13][14][15][16][17]) or the algorithms that make product configurators faster and more accurate (e.g., [18][19][20][21][22]). Fewer studies have treated the impact of product configurator use on company performance [6,2,23] and most of them are single-case studies whose findings may be legitimately questioned in terms of generalizability [24,25].…”

Section: Introductionmentioning

confidence: 99%

Overcoming the customization-responsiveness squeeze by using product configurators: Beyond anecdotal evidence

Trentin

Perin

Forza

2011

Computers in Industry

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Optimizing customer's selection for configurable product in B2C e-commerce application

Cited by 22 publications

References 29 publications

Product Configuration Management in ICT Companies: The Practitioners’ Perspective

Product Configuration Management in ICT Companies: The Practitioners’ Perspective

Product⋎service system configuration: a generic knowledge-based model for commercial offers

Overcoming the customization-responsiveness squeeze by using product configurators: Beyond anecdotal evidence

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