This study develops a reference model for managing inland logistics operations with a focus on environmental sustainability. As global supply chains face the imperative of integrating environmental practices, inland logistics operators are pivotal in this transition. Utilizing fuzzy‐DEMATEL analysis, the research identifies key management concepts and their interrelationships, highlighting strategic and operational management as the most significant. The approach distinguishes between causal and effectual concepts, prioritizing actions and resources for a dynamic management system.Actionable strategies derived from the findings prompt inland logistics operators to focus on process management as a primary tool for implementing strategic objectives. The model suggests that environmental management, while critical, is not perceived as a priority in Polish inland transport, indicating a potential area for further development. The study's practical implications underscore the need for logistics operators to integrate this reference model, enhancing operational efficiency and addressing environmental standards.Theoretically, the research enriches logistics management literature by offering a robust framework that operationalizes management concepts within inland logistics. By advancing the methodological application of fuzzy‐DEMATEL, the study provides a new lens for examining management dynamics. The reference model's emphasis on environmental sustainability contributes to the theoretical understanding of sustainable logistics practices.In sum, the research offers a comprehensive framework for inland logistics operators, balancing environmental sustainability with operational efficiency. It serves as a guide for future research and practical application, setting a new direction for sustainable logistics management.
