Order management in transformable business structures—basics and concepts

Balve, Patrick; Wiendahl, Hans-Peter; Westkämper, E.

doi:10.1016/s0736-5845(01)00021-7

Cited by 13 publications

(7 citation statements)

References 3 publications

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“…The VSM-based reference model of SCM is characterized by an explicit process orientation and includes the whole order processing from the processing of an offer, to the production and delivery of the finished product [16]. In contrast to a conventional order processing, the cybernetic approach increases the ability of dealing with internal or external disturbances and ensures a continuous checking for necessary system adaptions.…”

Section: Application Of Viable System Model To Supply Chain Managementmentioning

confidence: 99%

High Resolution Supply Chain Management – A Structural Model for Optimized Planning Processes Based on Real-Time Data

Stich

Brosze

Bauhoff

et al. 2012

Advances in Production Management Systems. Value Networks: Innovation, Technologies, and Management

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The following paper presents an approach for enabling manufacturing companies to cope with dynamic environment conditions and the increasing planning complexity of present supply chains. High Resolution Supply Chain Management (HRSCM) strives to meet these challenges by applying cybernetic principles to the Production Planning and Control (PPC). Therefore, standardized information channels and coordination mechanisms are defined to be able to react even faster and more flexible. The presented structure of the HRSCM is derived from principles of the Viable System Model. Based on this the different system elements of the HRSCM, their functions and their interactions are described. Finally it is outlined how the developed model will be experimentally evaluated and gradually enhanced in future to enable improved decisions on all levels of production under volatile environmental conditions.

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Section: Application Of Viable System Model To Supply Chain Managementmentioning

confidence: 99%

High Resolution Supply Chain Management – A Structural Model for Optimized Planning Processes Based on Real-Time Data

Stich

Brosze

Bauhoff

et al. 2012

Advances in Production Management Systems. Value Networks: Innovation, Technologies, and Management

View full text Add to dashboard Cite

show abstract

“…The reference model of SCM based on VSM is characterized by an explicit process orientation and comprises the whole order processing from the processing of an offer, to the production and delivery of the finished product [23]. The most significant differences between a conventional and a cybernetic order processing are on the one hand an improved way of dealing with disturbances and on the other hand a continuous checking, if system changes are necessary.…”

Section: Application Of Viable System Model To Supply Chain Managementmentioning

confidence: 99%

High resolution supply chain management: optimized processes based on self-optimizing control loops and real time data

Schuh

Stich

Brosze

et al. 2011

Prod. Eng. Res. Devel.

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The efficient dealing with the dynamic environment of production industries is one of the most challenging tasks of Supply Chain Management in high-wage countries. Relevant and current information are still not used sufficiently, to handle the influence of the dynamic environment on intra-and inter-company order processing adequately. Among other things, the problem is caused by missing or delayed feedback of relevant data. As a consequence of that, planning results differ from the actual situation of production. High Resolution Supply Chain Management describes an approach aiming on high information transparency in supply chains in combination with decentralized, self-optimizing control loops for Production Planning and Control. The final objective is to enable manufacturing companies to produce efficiently and to be able to react to order-variations at any time, requiring process structures to be most flexible.

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“…The most relevant terms and some related works that present definitions associated to these terms are: demand management [8,9], OM [3,7], order promising (OP) [7,9,10,11], order fulfillment [12,13] and COM [4].…”

Section: Literature Reviewmentioning

confidence: 99%

“…One of the main processes in Supply Chain Management is Order Management (OM) [3]. When this process is not efficiently managed can cause important effects on customer service, order cycle time and cost of order processing [4].…”

Section: Introductionmentioning

confidence: 99%

A Conceptual Framework for Modelling the Collaborative Order Management Process

Alarcón

Verdecho

Alemany

et al. 2009

2009 International Conference on Interoperability for Enterprise Software and Applications China

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Order Management is one of the core processes in Supply Chain Management. Inefficiencies in this process cause a direct impact on important performance dimensions such as customer service, order time cycle and execution costs. The complexity of this process increases when companies from different supply chains interoperate to jointly provide a unique complementary product/service pack. In this case, the order management process demands the centralization of information from all the collaborative companies in order to coordinate the whole order and provide an agreed response to the customer. In this context, modelling the collaborative order management (COM) process becomes a critical task for facilitating the design, understanding, management and knowledge capitalization of this process within the companies that collaborate. This paper introduces a conceptual framework (CF) that provides all the aspects that have to be considered in an ordered and comprehensively manner when modelling the COM process.

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Order management in transformable business structures—basics and concepts

Cited by 13 publications

References 3 publications

High Resolution Supply Chain Management – A Structural Model for Optimized Planning Processes Based on Real-Time Data

High Resolution Supply Chain Management – A Structural Model for Optimized Planning Processes Based on Real-Time Data

High resolution supply chain management: optimized processes based on self-optimizing control loops and real time data

A Conceptual Framework for Modelling the Collaborative Order Management Process

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