Ordinary search engine users carrying out complex search tasks

Singer, Georg; Norbisrath, Ulrich; Lewandowski, Dirk

doi:10.1177/0165551512466974

Cited by 38 publications

(43 citation statements)

References 45 publications

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“…However, user interactions with IR systems and applications are far richer [36,19]. Therefore, we must consider how to develop benchmarks for other modes of interaction, such as browsing.…”

Section: Discussionmentioning

confidence: 99%

“…Similarly, next generation library catalogs also incorporate this kind of search functionality [6]. Increasingly more complex systems are being designed to support more open-ended, varied and complex search tasks [36,19] and central to developing such systems are questions of evaluation [25]. After all, without evaluation we cannot quantify the performance of an IR system or its value to end users and service providers.…”

Section: Introductionmentioning

confidence: 99%

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Evaluation

Clough

2015

Proceedings of the Forum for Information Retrieval Evaluation on - FIRE '14

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Evaluation of IR systems has typically focused on the system and specifically assessing the quality of a ranked list of results with respect to a query. However, IR functionality is typically just one component amongst many that are used to help support users' wider information seeking activities. Many systems that include a search box also provide features, such as faceted lists, subject hierarchies, visualizations and recommendations to help users find information. In this paper I discuss experiences gained from developing a system to support exploration and discovery in digital cultural heritage. In particular I focus on the development of system components to support search and navigation and how the different components were evaluated within the development life-cycle of the project. The importance of taking a holistic approach to evaluation, as well as utilising evaluation approaches from domains other than IR, is emphasized. In short, we need to be thinking outside the (search) box when it comes to evaluation in IR.

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“…However, user interactions with IR systems and applications are far richer [36,19]. Therefore, we must consider how to develop benchmarks for other modes of interaction, such as browsing.…”

Section: Discussionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Evaluation

Clough

2015

Proceedings of the Forum for Information Retrieval Evaluation on - FIRE '14

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“…One reason may be that users do not find the results they want or expect with their first search query, so they try a different search query. Singer, Norbisrath, and Lewandowski (2013) found that user behavior on search engines is significantly different depending on whether the user's task is deemed to be simple or complex. A simple task, derived by the researchers, would be to determine the average temperature for a city in July; a complex task would be to determine what differences, if any, exist in religious affiliation distributions among a few European countries.…”

Section: Discussionmentioning

confidence: 99%

Promoting Discovery: Creating an In-Depth Library Marketing Campaign

Thorpe

Bowman

2013

Journal of Library Administration

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Abstract. This case study aims to describe how librarians at Indiana University Kokomo designed a marketing campaign to promote its discovery tool to undergraduate students during the Fall 2012 semester. The authors illustrate how, through the use of a coordinated marketing plan, librarians applied marketing principles to select a target audience, create promotional designs, organize events, and assess campaign effectiveness. The authors express how libraries can construct cost-effective yet comprehensive marketing campaigns, as well as learn from both unexpected successes and shortcomings of such projects. Ultimately, these takeaways can inform a library's future marketing endeavors.Keywords: marketing, promotion, discovery, discovery service, library services "About the Authors" Angie Thorpe received her MLS from Indiana University and her BA in English from the University of Wisconsin-Madison. Her research interests include discovery services, the marketing of e-resources, and using data to make collection and content decisions. She currently serves as the Digital User Experience Librarian at Indiana University Kokomo. She can be contacted at atthorpe@iuk.edu. (Vaughan, 2012). As a result, library users can use discovery services to simultaneously search full-text articles and multimedia databases, library catalogs, government document collections, and more with single search queries. Henrietta Thornton-Verma wrote in late 2011 that "Discovery services promise to enable all of a library's material -print and e-books, journal articles, streaming video, everything -to be uncovered through one search box" (p. 14). If the promise of discovery services is to be met, though, before libraries assess the effectiveness of these tools, they must first get the word out that they have these products.This article reports on a marketing campaign undertaken by the library faculty and staff at Indiana University (IU) Kokomo during the Fall 2012 semester. The intent of the marketing campaign was to increase awareness of the library's discovery service and officially brand the discovery service as EDS for the university community. Since IU Kokomo had not recently organized a marketing campaign to promote a specific electronic resource, the authors were also curious to observe the effects a targeted campaign might have on usage statistics for a chosen e-resource. The results of this promotional campaign would then be used to inform the planning and execution of future marketing efforts at the library. In broader strokes, the value of this article is to share how libraries -including small ones with limited resources both in terms of people, time, and funding -can design cost-effective yet still comprehensive marketing campaigns and then learn from both the successes and shortcomings of their projects. The authors' intent is to inspire other libraries to develop promotional campaigns and be unafraid to acknowledge the times when results fall short of expectations. Ultimately, there are positive takeaways from any project, which...

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“…However, there are a number of situations when this is insufficient [21,28] and where users would benefit from a richer user-interface to interact with [30]. For example, when users do not have clearly defined information needs [36]; when users have complex search tasks [33]; or when they want to gain an overview over a collection [15]. This has led to the design of browsing and exploration functionalities, including thesaurus-based search improvements [23,31], document clustering [27] or the use of concepts arranged hierarchically in facets [12,34].…”

Section: Introductionmentioning

confidence: 99%

Exploring Large Digital Library Collections Using a Map-Based Visualisation

Hall

Clough

2013

Research and Advanced Technology for Digital Libraries

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Abstract. In this paper we describe a novel approach for exploring large document collections using a map-based visualisation. We use hierarchically structured semantic concepts that are attached to the documents to create a visualisation of the semantic space that resembles a Google Map. The approach is novel in that we exploit the hierarchical structure to enable the approach to scale to large document collections and to create a map where the higher levels of spatial abstraction have semantic meaning. An informal evaluation is carried out to gather subjective feedback from users. Overall results are positive with users finding the visualisation enticing and easy to use.

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Ordinary search engine users carrying out complex search tasks

Cited by 38 publications

References 45 publications

Evaluation

Evaluation

Promoting Discovery: Creating an In-Depth Library Marketing Campaign

Exploring Large Digital Library Collections Using a Map-Based Visualisation

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