2009
DOI: 10.1108/01437730910968723
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Organisational value of healthcare quality awards in Andalusia

Abstract: Purpose -The purpose of this paper is to develop and describe the symbolic value of quality awards as a key indicator of recognition that public organizations have reached in the scope of quality management and continuous improvement. Design/methodology/approach -The paper provides a description of the evolution of the three series of healthcare quality awards that have been held to-date in one of the biggest regions of Europe: Andalusia. Findings -Theoretical analysis of an instrument conceived as an institut… Show more

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Cited by 1 publication
(2 citation statements)
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“…Schein (1999) pravi, da v organizaciji določen tip organizacijske kulture vedno prevladuje, leta predstavlja način, kako zaposleni v organizaciji komunicirajo, rešujejo konflikte, timsko sodelujejo in se medsebojno povezujejo. Potrebno je razvijati organizacijsko kulturo, ki bo podpirala varno in kakovostno zdravstveno obravnavo pacienta (Alexander, et al, 2006;Alexander, et al, 2007;Reyes-Alcázar, et al, 2009;Ledderer, 2010). V ta namen je potrebno razvijati gradnike organizacijske kulture, kot so vodenje, timsko delo, na dokazih podprta praksa, komunikacija (Sammer, et al, 2010).…”
Section: Acknowledgementunclassified
See 1 more Smart Citation
“…Schein (1999) pravi, da v organizaciji določen tip organizacijske kulture vedno prevladuje, leta predstavlja način, kako zaposleni v organizaciji komunicirajo, rešujejo konflikte, timsko sodelujejo in se medsebojno povezujejo. Potrebno je razvijati organizacijsko kulturo, ki bo podpirala varno in kakovostno zdravstveno obravnavo pacienta (Alexander, et al, 2006;Alexander, et al, 2007;Reyes-Alcázar, et al, 2009;Ledderer, 2010). V ta namen je potrebno razvijati gradnike organizacijske kulture, kot so vodenje, timsko delo, na dokazih podprta praksa, komunikacija (Sammer, et al, 2010).…”
Section: Acknowledgementunclassified
“…argues that a certain type of organizational culture is always prevalent in an organization, depending on how the organization's employees communicate, resolve conflicts, work as a team and connect among themselves. An organizational culture that supports safe and highquality patient care must be promoted (Alexander, et al, 2006;Alexander, et al, 2007;Reyes-Alcázar, et al, 2009;Ledderer, 2010). To this end, organizational culture building blocks, including leadership, team work, evidence-based practice and communication should be used (Sammer, et al, 2010).…”
Section: Introductionmentioning
confidence: 99%