Organisatorische Implementierung von Informationssystemen an Bankarbeitsplätzen

Implementation of Urban Logistics Systems

“…The term 'implementation' originated in engineering, especially in the study of information technology (Engstler, 2009), but found its way to management research (Daniel, 2001). Implementation research is an interdisciplinary research field with offshoots to not only management research but also to sociology and psychology (Heusler, 2004).…”

“…• Implementation timing: This dimension focuses on the question of 'when' to implement and therefore relates to the determination of the optimal point in time to begin the implementation (Daniel, 2001). To avoid early starts, false starts, or takings by surprise (Engstler, 2009), it is recommended to start when the concept is ready to use or else wait for opportunities to arise (Daniel, 2001). Additionally, Zeyer (1996) suggested analyzing factors such as competitive pressure, competitor behavior, or the utilization rate of existing and the availability of additional resources in order to determine the implementation timing.…”

“…Roughly, different context transition strategies can be summarized with phases of 'unfreezing', 'moving', and 'refreezing', according to Krüger (1997), or 'planning', 'realization', and 'control', as described by Heusler (2004). The decision about which strategy to choose is also interrelated with the implementation object scope, whether a complete concept is planned to be implemented at once or in parts, and whether a 'perfect' solution is desired or a proximity solution (Engstler, 2009). Nevertheless, the strategy selection also serves to specify the implementation steps, their chronological order, capacity planning, and budgeting of the necessary resources (Daniel, 2001).…”

“…Because an implementation undertaking can typically be denoted as a project, given that it is a temporary task with specific levels of complexity and novelty (Tarlatt, 2001), it is necessary to set up a specific implementation organization consisting of operational and organizational structures (Engstler, 2009). This organization is highly dependent on the respective undertaking, and thus the determination of individual requirements, and it can be changed to different variants over the course of the undertaking (Engstler, 2009).…”

“…Generally, an implementation organization should ensure cross-departmental coordination and integration (Engstler, 2009). Furthermore, the specific organization needs to be matched with the favored implementation style (Kolks, 1990) and also be connected to the primary organizations of the respective implementing company (Daniel, 2001).…”