Organization Development Intervention: A Case of an Educational Institution

Abstract

The purpose of the research was to study the intra-organizational trust and organization development intervention process for an educational institution. Researchers started with measuring trust level among respondents as a diagnosis exercise. The practice was initiated with the notion that any organizational intervention will not be successful if participants do not have trust in themselves (intra-organizational trust). Questionnaire measuring three factors of trust, namely, integrity, benevolence and competence, was used to measure the degree of trust among respondents. The finding illustrates differences among four groups of respondents having different trust levels and possible intervention post-diagnosis exercise. There is a shortage of study regarding understanding intervention practices in the higher educational institution. The article presents the diagnostic stage, as well as intervention initiatives, taken.