“…As IMC scaled up from its small ad hoc staff to a peak of 25 employees, new management skills, systems, and communication and coordination norms would be essential (Fox, 2013; Kudonoo, 2013; Schein, 2015). Finally, we maintained an integrated approach across key OD supports based on an understanding, essential to systems thinking, that leadership, culture, skills, and practices form an interdependent, mutually supporting scaffold for organisational effectiveness and that this scaffold would have to be flexible and grow with the organisation over time (Schein, 2015; Sullivan, Rothwell, & Balasi, 2013).…”