Organizational Citizenship Behavior in the Public Sector: A Systematic Literature Review and Future Research Agenda

Geus, Christa J C de; Ingrams, Alex; Tummers, Lars; Pandey, Sanjay K.

doi:10.1111/puar.13141

Cited by 132 publications

(122 citation statements)

References 95 publications

(125 reference statements)

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“…Based on the previous explanation, this study aims to examine the role of POS, servant leadership, and OCB in predicting knowledge sharing, particularly in public sector organizations. In addition, the results could complement the lack of previous research concerning the consequences of OCB in the public sector (de Geus et al 2020).…”

Section: Introductionsupporting

confidence: 64%

The Antecedents of Knowledge Sharing in Public Sector

Ahmadi¹,

Rachmawati²

2021

Proceedings of the 18th International Symposium on Management (INSYMA 2021)

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Knowledge sharing takes part in supporting the era of society 5.0. This study aims to investigate the role of perceived organizational support (POS), servant leadership, and organizational citizenship behavior (OCB) as the antecedents of knowledge sharing. The data were collected via an online questionnaire from 225 public sector employees in Indonesia. Structural equation modeling results indicate that OCB has a significant positive effect on knowledge sharing while also fully mediated POS and servant leadership's effect on knowledge sharing. However, no significant direct effect was found between POS and servant leadership on knowledge sharing. This paper's findings contribute to the establishment of knowledge sharing's antecedents' concept, especially in the public sector. Furthermore, this paper responds to the call for additional research concerning the consequences of OCB in the public sector.

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Section: Introductionsupporting

confidence: 64%

The Antecedents of Knowledge Sharing in Public Sector

Ahmadi¹,

Rachmawati²

2021

Proceedings of the 18th International Symposium on Management (INSYMA 2021)

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“…Findings also indicate that respondents may yield more teaching quality and innovation (Yaakobi &Weisberg, 2020), knowledge sharing, job satisfaction, mental health, physical health, job retention, and learner-centered behaviors (De Geus, et al, 2020;Hazzi, 2018). The respondents' level of OCBs further implies that the organization (school) where they work at may have organizational efficiency and effectiveness (De Geus, et al, 2020;Hazzi, 2018;Organ, 2018) and higher productivity and better quality of service (Somech & Oplatka, 2015).…”

Section: Discussionmentioning

confidence: 99%

“…OCB is found to be helpful in promoting quality and innovation in organization (Yaakobi &Weisberg, 2020). It facilitates knowledge sharing and promotes job satisfaction, mental health, physical health, job retention, and service-oriented behaviors among employees (De Geus, Ingrams, Tummers, & Pandey, 2020). Display of OCBs also fosters organizational efficiency as it can reduce the need for supervision, training and crisis management costs, allow managers to focus on important job functions, and encourage employees to get involved in giving constructive suggestions that may help improve the organization (Hazzi, 2018).…”

Section: Literature Review Organizational Citizenship Behaviormentioning

confidence: 99%

Organizational Citizenship Behavior and Emotional Intelligence of EFL Teachers in Saudi Arabia: Implications to Teaching Performance and Institutional Effectiveness

Meniado¹

2020

AWEJ

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Many studies have extensively investigated the antecedents, consequences, and relationships of Organizational Citizenship Behavior (OCB) and Emotional Intelligence (EI) in corporate and industrial settings, but not in educational contexts particularly in the field of English language teaching. To expand the existing literature in OCB and EI, this study investigated the levels and relationship of OCB and EI of college English teachers in an English language institute in the western region of Saudi Arabia. It tried to answer the following research questions: 1) What is the level of OCB and EI of the respondents? 2) Is there a significant relationship between the respondents’ OCB and EI? Using descriptive correlational research design with adapted organizational citizenship behavior and emotional intelligence scales as data gathering instruments, this study found that the respondents had very high level of OCB. Specifically, the findings revealed that the OCBs under altruism, civic virtue, and compliance dimensions were rated as very high while those under sportsmanship and courtesy were assessed as high. Findings also indicated that the EFL teachers had high level of EI. Lastly, the study proved that there was a significant, positive relationship between the respondents’ organizational citizenship behaviors and emotional intelligence. Based on the findings, the study concludes that the respondents have the potential to excel in their job and are able to contribute to overall institutional effectiveness. This asset should be enriched and sustained by implementing more relevant OCB/EI-friendly policies and practices that support conducive school climate, transformational leadership, and emotional well-being.

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“…Police officers are expected to have the correct work value and be highly committed to the organization in order to improve the job achievements of the police. In addition, Kao [44] found that if supervisors could arouse the thought of police officers, inspire their aspirations and provide prospection of the police organization, their commitment to the organization could be increased and they could show more organizational citizenship behavior (OCB) [45]. Furthermore, increasing the professional commitment of police officers could also increase OCB [43].…”

Section: Association Between Education Training Effectiveness and Emmentioning

confidence: 99%

How to Shape the Employees’ Sustainable Work Attitude: The Moderating Effect of Supervisor Attitudes

Kao

et al. 2020

Sustainability

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Education and training not only play the key role to promote the sustainable ability of employees, but in the establishment of employees’ work attitudes as well. Moreover, leaders play an important role in promoting the effectiveness of education and training. The objectives of this study were to explore the effect of the police department’s annual subject training on the work attitudes of harbor police. This study also examined the moderating effect of supervisor attitudes on the association between police training effectiveness and police’s work attitudes in expectation to more concretely understand the role of supervisor attitudes in the harbor police’s annual subject training, to consolidate the good work attitude of the police for sustainability. The frontline police officers of Taiwan’s harbor police agency were chosen as the study population. This study adopted the convenience sampling method to conduct the questionnaire survey in August 2019. It requested for the respondents who replied to the questionnaire within 15 days after receiving the questionnaire to be considered as the first respondents. For those who replied to the questionnaire no later than one month were considered as the second respondents. This paper collected a total of 584 questionnaires and 492 were valid. The result of this study showed that education and training had a highly positive effect on the work attitudes of police officers. Moreover, the overall attitudes of supervisors toward police education and training were found to have a significantly positive moderating effect on the association between education and training effectiveness and the police’s work attitudes. The results of this study prove the linkage between the effectiveness of education and training and the supervisor attitudes.

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Organizational Citizenship Behavior in the Public Sector: A Systematic Literature Review and Future Research Agenda

Cited by 132 publications

References 95 publications

The Antecedents of Knowledge Sharing in Public Sector

The Antecedents of Knowledge Sharing in Public Sector

Organizational Citizenship Behavior and Emotional Intelligence of EFL Teachers in Saudi Arabia: Implications to Teaching Performance and Institutional Effectiveness

How to Shape the Employees’ Sustainable Work Attitude: The Moderating Effect of Supervisor Attitudes

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