Organizational Credibility: The Role of Issue Involvement, Value-Relevant Involvement, Elaboration, Author Credibility, Message Quality, and Message Effectiveness in Persuasive Messages from Public Health Advocacy Organizations

Worthington, Amber; Nussbaum, Jon F.; Parrott, Roxanne

doi:10.1080/08824096.2015.1016153

Cited by 15 publications

(11 citation statements)

References 17 publications

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“…The correlation between institutional trust and information seeking intentions has also been confirmed by e.g. Catellier & Yang (2012) and by Worthington et al (2015). However, the appearance or layout of governmental websites were less approved (Payton et al, 2014).…”

Section: Source and Content Related Factorsmentioning

confidence: 70%

“…H. Lim & Kim, 2012;McKinley & Ruppel, 2014;Mou & Cohen, 2014;Neal et al, 2011;Nustad et al, 2008;Oh & Kim, 2014;Payton et al, 2014;Percheski & Hargittai, 2011;Rowley et al, 2015;Scott et al, 2008;Selkie et al, 2011;Senkowski & Branscum, 2015;Skinner et al, 2003;Smart et al, 2012;Tsan & Day, 2007;Van Velsen et al, 2012 Credibility and reliability of information (content or message), information sources, information providers or websites. Bansal & Gefen, 2010;Batten & Dutton, 2011;Catellier & Yang, 2012;Cho et al, 2015;Dutta-Bergman, 2004;Eastin, 2001;Escoffery et al, 2005;Freeman & Spyridakis, 2004;Gray et al, 2005;Hansen et al, 2003;Henderson et al, 2009;Horgan & Sweeney, 2010;Hu & Sundar, 2010;Johnson et al, 2015;Longman et al, 2012;Oh & Kim, 2014;Pariera, 2012;Rains & Karmikel, 2009;Rowley et al, 2015;Worthington et al, 2015;Yoon & Kim, 2014 Feelings, perceptions, and attitudes towards online health information. Borzekowski et al, 2006;…”

Section: Table 1 Researchers' Notions Of Trustmentioning

confidence: 99%

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Students’ Trust Formation and Credibility Judgements in Online Health Information – A Review Article

Khosrowjerdi¹,

Sundqvist²

2017

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Health information is a frequent subject for online information seeking. Research on the phenomenon has to a certain extent included students. This review, based on an analysis of 61 articles, shows the current state of the art of research on students' trust in online health information. The review covers methodological approaches and findings of previous previous empirical studies: research design; trustworthy health information sources; credibility assessment; and factors impacting on trust formation. The analysis of research designs reveals that the survey method was most frequent, but small qualitative studies were also occurring. More than half of the studies were administered in the USA, while only a smaller part concerned 'non-Western' countries. Female subjects were more frequent than male. The concept of trust was not always explicitly defined in the studies. The students' actual propensity to use internet was generally taken as an expression of trust. The antecedents of trust identified in the studies can be summarized as the perceived quality of the information, the perceived credibility of the source or source provider, the users' general inclination to trust, the actual use of information, and the perceived intelligibility of the information. The findings show that Internet was among the main sources for health information, but parents or other family members, friends, schools, health professionals were also frequent sources of health information, and students were not immediately accepting online information as trustworthy. The students' trust and credibility judgments were influenced by social and demographic, cultural, psychological, knowledge and skills-related, and source, system and content-related factors. Governmental and organizational websites were reported as the most trustful sources, although some issues regarding website features and presentation of content were reported as barriers. Easy access were of importance for using a particular resource, but there seemed to be a learning effect impacting on seeking behaviour and trust formation.

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Section: Source and Content Related Factorsmentioning

confidence: 70%

Section: Table 1 Researchers' Notions Of Trustmentioning

confidence: 99%

Students’ Trust Formation and Credibility Judgements in Online Health Information – A Review Article

Khosrowjerdi¹,

Sundqvist²

2017

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“…The correlation between institutional trust and information seeking intentions has also been confirmed by e.g. and by Worthington et al (2015). However, the appearance or layout of governmental websites were less approved .…”

Section: Cultural Factorsmentioning

confidence: 76%

“…However, the appearance or layout of governmental websites were less approved . Worthington et al (2015) found that the most important predictors for perceptions of organizational credibility was perceptions of 'message quality', 'message effectiveness', and 'author credibility'. According to , the source providers' expertise and the trustworthiness of the provided information were the main predictors of intention to revisit a health website.…”

Section: Cultural Factorsmentioning

confidence: 99%

“…Trustworthiness, believability, and usefulness or usage of information source or provider. Rains & Karmikel, 2009;Worthington et al, 2015; Feelings, perceptions, and attitudes towards online health information. Borzekowski et al, 2006;Brown et al, 2007;Buhi et al, 2009;Kayhan, 2013;Ybarra & Suman, 2008; Intention to use, acceptance or rejection of information.…”

Section: Table 1 Researchers' Notions Of Trustmentioning

confidence: 99%

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National culture and trust in online health information

Khosrowjerdi

2019

Journal of Librarianship and Information Science

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This article contributes to the ever-increasing body of research on online health information-seeking behaviour. Specifically, this study shows that national culture is a determinant of trust in online health information. A questionnaire-based survey collected the data from undergraduate students on the factors influencing their trust formation toward online health information. The cultural comparisons revealed differences between the trust formations of Americans, Chinese and South Koreans in the online health environment. The trust formation of the Chinese group was based on the three factors of information quality, information style and information verification. For the American group, the information quality, information style, ease of use and information verification were the four antecedents of trust. The South Korean group considered more clues during their trust formation process than the Chinese and American groups did. Furthermore, information verification was a stronger predictor of trust for the South Korean group. The findings were discussed in light of national culture theories, and the future research agenda was presented.

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