Organizational Culture and Employee Performance: Assessing the Influence on the Implementation of Public Services During The Covid 19 Pandemic

Abstract

Public service providers during the COVID-19 pandemic face challenges in realizing quality services. At this time, service providers need the support of an organizational culture that is sensitive to change and optimal employee performance. Therefore, to determine the influence of organizational culture and employee performance in public services, this study is directed to analyze organizational culture and employee performance in supporting the implementation of quality public services in agencies engaged in public services in Central Mamuju Regency. In order to obtain objective research results, quantitative methods were used. Research data were obtained from questionnaires distributed to 102 samples, which were then strengthened by the results of interviews and secondary data related to the research topic. The results showed that the relationship between organizational culture and employee performance in influencing the quality of public service delivery during the COVID-19 pandemic was inseparable from the leadership and financial management factors of the organization. Leaders who cannot make decisions in favor of employees reduce employee work motivation. In addition, the use of applications as a solution for public service delivery during a pandemic cannot be utilized properly due to a lack of management budget. So that organizational culture and employee performance in public service agencies in Central Mamuju Regency cannot encourage the implementation of quality public services for the community during the COVID-19 period.

Analisis Budaya Organisasi dan Program Retensi terhadap Kinerja Tenaga Pendidik pada Masa COVID-19

“…Beberapa penelitian terkait pengaruh antarvariabel budaya organisasi dan program retensi terhadap kinerja tenaga pendidik melalui engagement tenaga pendidik telah dilakukan oleh Brenyah dan Obuobisa-Darko (2017); Hilmi et al (2013); Motlou et al (2016); Adhitama dan Riyanto (2020); Bahagia dan Putri (2020); Chanana (2020); Elsafty dan Ragheb (2020); Widyawati et al (2021). Penelitian ini memiliki kesamaan untuk mengukur variabel penelitian saat situasi wabah COVID-19.…”

“…Persepsi responden menyatakan bahwa pelaksanaan budaya organisasi di SIT telah dilakukan namun namun belum berpengaruh signifikan terhadap kinerja. Hasil temuan ini sesuai dengan kajian yang dilakukan oleh Widyawati et al (2021), yaitu budaya organisasi yang negatif adalah penyebab dari tidak maksimalnya kinerja tenaga pendidik. Pada penelitian lain dinyatakan bahwa budaya organisasi yang diterapkan dengan baik mampu mempengaruhi kinerja tenaga pendidik (Muttaqin et al, 2020).…”

The Formal Sector Labor Performance Under the Shadow of Job Automation

“…A study conducted in Newspaper Company in Malaysia showed that an organizational culture that values work achievement encourages employee performance (Sundararajan et al, 2020). In the healthcare industry, organizational culture has a role in performance through the mediation of good leadership and financial management (Widyawati et al, 2021). In the analysis of port employee performance in Tarakan Kalimantan, it was shown that organizational culture has a direct influence on performance.…”

The Use of Construction Management Information Systems: Efforts to Improve the Service Quality for Building Permit in Polewali Mandar Regency

“…Public services in Indonesia are the most frequently discussed topic (Djamrut, 2015;Meyliano & Putra, 2018;Widyawati et al, 2021). This is because the services provided so far have not been able to meet community satisfaction.…”