Organizational Culture-Performance Link in the Human Services Setting

Agbényiga, DeBrenna LaFa

doi:10.1080/03643107.2011.614536

Cited by 10 publications

(5 citation statements)

References 19 publications

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“…In fact, when we center our attention on research into the link between organizational culture and performance, we can see that it substantially increased during the 1990s (Wilderom et al , 2000), but still continued to attract the interest of several researchers (e.g. Agbényiga, 2011; Jacobs et al , 2013; Kotrba et al , 2012; O’Reilly et al , 2014). As Wilderom et al (2000) state, a wide variety of cultures and performance indicators, as well as various types of organizations have been studied, but what connects these studies is the researchers’ belief that the performance of organizations depends, in part, on organizational culture.…”

Section: Literature Reviewmentioning

confidence: 99%

Is organizational learning culture a good bet?

Rebelo

Gomes

2017

ARLA

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Purpose Interest in the relationship between organizational culture and performance is not new but it still attracts considerable attention from researchers. In the literature on organizational learning, organizational culture is mainly conceived as an essential condition to facilitate and support learning and consequently as an important feature in achieving organizational performance nowadays. In the scope of this research topic, the purpose of this paper is to analyze the effect of organizational learning culture on two organizational outcomes – profitability and customer satisfaction, and the mediation effect of total quality management (TQM) in these relationships. Design/methodology/approach The data were collected from 107 firms and the technique used for data analysis was structural equation modeling. Findings The results reveal a positive direct impact of organizational learning culture on organizational profitability and a positive indirect effect, through TQM, on customer satisfaction. Originality/value These findings support to a body of literature that claims the relevance of developing a cultural orientation toward learning in organizations in order to contribute to organizational success. This study also takes into account some methodological features in order to increase the quality of culture-performance research.

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Section: Literature Reviewmentioning

confidence: 99%

Is organizational learning culture a good bet?

Rebelo

Gomes

2017

ARLA

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“…Another notable finding is that those employed in public agencies showed more antigay attitudes than those who worked in private settings [13]. This particular finding suggests the possible relevance of the organisational climate, which refers to the shared values, principles, and perceptions of the work environment [17][18][19][20]. Previous studies suggested that the organisational climate could impact workers' attitudes and their ability to deliver quality services, which would affect the service outcomes and clients' experiences [17,18,21].…”

Section: Review Of the Literaturementioning

confidence: 96%

Correlates of Attitudes toward Sexual Minorities among Vietnamese Social Work Practitioners

Webb

2023

IJERPH

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This article examines the correlates of Vietnamese social work practitioners’ attitudes toward individuals who identify as lesbian or gay. This study, among the very few studies on the general topic in non-Western contexts and the first of its kind in Vietnam, investigates correlates of attitudes toward sexual minorities that are known in the literature. The data are drawn from a survey of 292 Vietnamese social work practitioners. The findings suggest that the attitudes of Vietnamese social work practitioners are associated with gender, educational attainment, level of social work education, practice experience, practice sector, professional contact with sexual minority clients, personal contact with sexual minorities, exposure to content on sexual minorities in social work courses and professional development activities, and independent learning activities about sexual minorities but not with age, religious affiliation, and marital status. Implications for social work education and practice are considered.

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“…The use of employees' perceptions of service quality is not uncommon in studies of human service organizations (e.g. Agbényiga, 2011;Cronley & Kim, 2014). Also, employees' perceptions appear to be correlated with client perceptions (Cronley & Kim, 2014, p. 85).…”

Section: Thoughtful Carementioning

confidence: 99%

Frontline managers’ contribution to mission achievement: A study of how people management affects thoughtful care

Knies

Leisink

Kraus-Hoogeveen

2018

Human Service Organizations: Management, Leadership & Gover

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This study addresses the question to what extent frontline managers' people management activities contribute to mission achievement through frontline workers' behaviors. Drawing on the case of elderly care, we contribute to the literature by: (1) providing a compact measure of mission achievement in elderly care and specifying the requisite employee behaviors; and (2) showing that frontline managers' people management activities impact on employees' behaviors, and ultimately on mission achievement. In doing so, we also contribute to more knowledge about elderly care, which is an under-researched sector, and about the role of line managers (instead of top managers) in HRM implementation.

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Organizational Culture-Performance Link in the Human Services Setting

Cited by 10 publications

References 19 publications

Is organizational learning culture a good bet?

Is organizational learning culture a good bet?

Correlates of Attitudes toward Sexual Minorities among Vietnamese Social Work Practitioners

Frontline managers’ contribution to mission achievement: A study of how people management affects thoughtful care

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