Organizational Excellence: Approaches, Models and Their Use at Czech Organizations

Abstract

<p><strong>Purpose:</strong> The paper brings a set of original information related to analysis and description of the current state in the area of excellence models implementation in Czech organisations. It defines these terms, analyses results of special research in Czech organisations and proposes a comprehensive and generic framework how to achieve the organisational excellence. The principal goal of this paper is to present the main possibilities, benefits, limitations and risks related to the practical use of excellence models in Czech organisations.</p><p><strong>Methodology/Approach:</strong> Brainstorming conferences, field research and relevant data analysis, seminars with quality professionals and other managers, comparative literature analysis and interviews were used to reach the principal goal.</p><p><strong>Findings:</strong> The organisational excellence concept is now widely discussed and implemented throughout the world. Unlike, the real situation in most Czech organizations is rather else. Level of knowledge and overall people awareness related to this concept and various excellence models is very low. This finding supports the assumption that is necessary to change company culture towards never-ending excellence effort in Czech organisations by way of systematic knowledge (including best practices) sharing among all levels of organizations staff.</p><p><strong>Research Limitation/implication:</strong> Special research activities focused on analysis and description of current state in area of excellence models implementation, which was performed on a sample of 321 Czech organisations (with more than 20% response rate). Such level of response rate was seriously influenced by the fact that practical use of various excellence models in Czech organisations is rather limited in present days. However, we can suppose the obtained results should be valid or interesting also for another organization, not only in the Czech Republic.</p><p><strong>Originality/Value of paper:</strong> The paper brings an original set of information from special market research as well as the development of a creative and generic framework of the organisational excellence tailored to Czech organisations.</p>

Effects of working capital management on firm performance: Evidence from the EFQM certified firms

“…The secondary data was obtained from the Albertina database for all the variables. Many authors have used the secondary data from Albertina database to complete their research such as Chandrapala and Knápková (2013), Činčalová and Hedija (2020), Vrbka (2020), and Náglová and Pechrová (2019), etc. The final sample was 326 Czech companies, including 20 Czech firms that have the certificate from the EFQM.…”

The New EFQM Model: What is Really New and Could Be Considered as a Suitable Tool with Respect to Quality 4.0 Concept?

“…Anyway, excellent organisations have some facets as sustainability, profitability, social responsibility, reputation and good governance. Some other features of the excellent organisations have been already described by Nenadál, Vykydal and Waloszek (2018) for example.…”

Untitled

“…Ten items were used to measure the dimensions of organizational excellence, which were also categorized on a 5-point Likert scale on the basis of measuring the proportions of agreement or disagreement. The items of these dimensions were found in the studies of Shirvani & Javad Iranban (2014), Muralidharan (2015), Nelli & Mainela (2018) and Nenadál et al (2018). The third section of the survey was devoted to personal information (gender, age, number of years of service, academic achievement, field of specialization, number of training courses in the field of hospitals in which they participated).…”

“…Organizations in today's ever-changing and global business environment need to focus on creating new approaches to their development. Such approaches should provide confidence in the organization's ability to achieve long-term and sustained success (Nenadál et al, 2018). So-called "organization excellence" represents one of the most recognized concepts which can assure such ability.…”