2023
DOI: 10.15675/gepros.v18i00.2951
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Organizational performance assessment in hotel industry: a systematic review

Abstract: Purpose: this study aims to analyze how the hotel industry uses quantitative data to assess its organizational performance. Design/Methodology/Approach: a systematic review (SR), with a descriptive analysis and critical information, was carried out to develop a holistic view of the theme and offer guidance for future research. Findings: the review presented information on the topic, covering studies in environmental efficiency, financial performance, social analysis, and the global details on perfo… Show more

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