Orientación al ciudadano en el “gobierno electrónico” de los municipios de Ecuador

Suing, Abel; Barrazueta, Patricio; Carpio, Lilia

doi:10.5209/tekn.57176

Cited by 7 publications

(1 citation statement)

References 1 publication

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“…In recent decades, there has been a notable increase in the scope of the Organization for Economic Co-operation and Development and emerging countries regarding the debate on administrative reforms in public management in relation to the use of technological tools in the public sector to seek a novel way of generating links between the government, administrations and society, which tends to be collaborative, transparent and multidirectional for the benefit of citizens (Loza et al, 2020;Suing et al, 2018). According to Pinacho et al (2020), digital government emerged in the 1990s due to the growing need to implement new technologies at the service of government activities and processes; for which, at the beginning, the use of the internet was considered.…”

Section: Electronic Governmentmentioning

confidence: 99%

E-Government and its Development in the Region: Challenges

Valenzuela-Fernández¹,

Ocaña-Fernández²,

Hidalgo³

et al. 2023

J. Professional Business Review

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Objective: This article, of a theoretical nature, was oriented to the contextual analysis referred to digital government, its origin, aspects, and trends; mainly, the way in which it was implemented and developed in some Latin American countries was emphasized, in addition to the reflections on the implications related to digital government in the current situation, as well as the challenges it has been facing and future challenges. Theoretical framework: The universe of more contemporary aspects regarding electronic government was explored from the perspective of state management, as well as the foundations on which it has been consolidating and the changes it has undergone and at the same time generated in its wide spectrum of applications. Design/Methodology/Approach: A descriptive systematic review has been implemented with the collection of various definitions, approaches and strategies in relation to electronic government. Based on the qualitative approach, the analysis and extraction of various articles with relevant information from various databases such as Scopus, Ebsco, ProQuest and Scielo was carried out; taking into account those of the last four years. Findings: The acceptance of electronic government processes was based on the characteristics of citizens and their attitude towards technology; public bodies continue to show a series of problems, among which a marked inability to resolve the duties effectively and efficiently in charge despite having the appropriate technological tools and implements stands out. Research, practical and social implications: Future efforts that seek not only electronic government, but also a scaffolding that supports the development of administration processes through TIC and new platforms based on artificial intelligence. Implications/Originality/Value: The real implementation of an electronic government requires, urges and forces cultural changes in society due to the use of TIC and cutting-edge technological resources.

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Section: Electronic Governmentmentioning

confidence: 99%